ServiceMaster Restoration of Middle GA

From the initial call with Kelly, ServiceMaster was absolutely fabulous! They were knowledgeable and communicated with us throughout the entire process! The customer service was amazing. I wouldn't hesitate to use them again or recommendation to anyone.

Terrible service. They have no place in the emergency response business. Had to hunt them down to give me an appointment to assess the potential of black mold on a rental property. Two days later, they were late to their scheduled appointment with no notice. I had to call them to ask of their whereabouts. They then called my tenant and told him that all they needed were photos of the mold. This is after he put his day on hold to wait for them to arrive onsite. If all they needed were photos, why didn't they just ask for them when I called two days earlier?!? Sent the photos nearly 24 hours ago and have had no follow-up from them. Most of their calls go directly to an answering service. So unprofessional! I called the Warner Robins location to ask them to pick up the ball and they are all over it. Skip Macon Service Master and go directly to Warner Robins, who actually shows a sense of professionalism and urgency in the event of an emergency.

Horrible i wouldn't recommend this company to anyone ...Staff is very nice but they feed you a bunch of B.S also almost 2 months i dealt with these folks ..... They got there money after that i got nothing but the run around .....Horrible service ....

Excellent service. Very friendly and prompt staff. Would definitely recommend!

Did a great job for us after Hurricane Michael in Tybee. Highly recommend