M. Cary & Daughters Plumbing

I had a plumbing crisis today - a shower that wouldn't turn off. I spoke with Michelle and even though they had no one immediately available, she took time out and accurately identified the part I needed to replace and provided a website for the part which I then replaced myself. This shows real integrity and care for customers. After this experience, they will be my first choice for any plumbing needs.

They charged me $355 to unscrew the old pipe vent and screw a new one in.. The part is like $30. So they basically charged me $320 for walking into my house. I wouldn't recommend them.

Excellent service from the time the service call was made until the job was finished! David and Charles came to my resident to check my water heater.They quickly diagnosed the problem. I expected to have to replace the water heater, but David discovered that the gas had been turned off during a furnace repair and the pilot was not relit.He discovered that the leak was not coming from the heater, but from a line that needed to be tighten.I asked them to check a toilet for a possible leak. David checked for the leak and stabilized the toilet. Both men were professional and worked together to get the job done, and not costing us an arm and a leg for service. I'm making this company my plumbing choice.

I have never written a negative review before, but I especially felt compelled to this time. This was the worst customer service I've experienced in a very long time. We paid them $245 to fix our toilet because the water would rise high and only settle back down after a few hours. Only 3 days after their service, the toilet completely overflowed and flooded the bathroom. We spoke to them about coming out again (which they were amenable to), but claimed that they would have to charge us another $245. They suggested that in those three days we must have re-clogged the toilet with a large item (e.g. gloves, sanitary napkin). Because I was confident that that did not occur, I even suggested a contingency... if you find any large item, we will pay the entire fee again, if not, then no extra charge. They weren't willing to bet on their assertion that we clogged the toilet, and instead said that it would still be $245 again (without budging even an inch). $245 down the drain... literally. UPDATE: Spoke with the manager - who was kind, and offered to have someone come out again tomorrow (stars pending a successful outcome, but i'm hopeful).

The best plumbers in Decatur.