Pam the Plumber

We had a weekend emergency and Pam the Plumber far exceeded my expectations! Our old hot water heater burst Sat night and flooded our finished basement. After wet vacuuming all night, I called Pam Sunday morning...half expecting a call back monday...but she answered and helped me through the entire process. ...she also gave me great price! I know because I had been researching them for a while...just wish I hadn't waited. First, safety check... She reminded me to turn off the tank and the gas line (obvious when you think about it, but not something you always think about in the middle of the night while standing in water) Second, she called a water remediation company for me (they arrived in less than 1 hour). She explained the insurance claim process, but when I told her I probably wouldn't make a claim (unless it's really expensive) she notified them so that they would give us the self-pay rate. Third, she sent in one of her plumbers (arrived in about an 45 min) to disconnect the tank and seal the line because even though the tank was empty, water keep dripping in from the pipes through out the rest of the house (cold water bleeds into the hot water pipes through the shower faucets when there is no pressure). Monday morning, when the supply house opened, they picked up our new tank and we had hot water that evening! I can't stress enough how nice it was to not have to spend all morning looking for a plumber who will answer the phone on the weekend and send someone right away. Plus I didn't have to waste time reading reviews on water remediation companies, calling for quotes, etc...I could focus on moving furniture, etc. On top of all of that, she is very pleasant to work with and she really knows her stuff (she'll talk you through the evolution of a particular brand of tank if you ask)...and she really cares about doing the right thing (as you can see above). Stop looking... You've found your plumber!

If you want to speak to a kind human who knows what questions to ask before sending someone out to fix your problem then give Pam a call.

So today Dekalb county sanitation came to my house and unfortunately broke a pipe. They called Pam the Plumber and she was there quick. Very efficient and professional! She and he assistant Mike were both very professional and made sure were had rumning water and good pressure before they left at 930pm after being there for several hours while the county was still working. I would give them 10 stars if I could! Definitely will call them for ANY future plumbing iasues!

Pam the Plumber has a great reputation for her plumbing skills. I wouldn't know, because she came once, told my client what needed to be done, and then didn't come back when she said she would, nor did she call – for three days.

Broken pipe, 6:30 a.m. work day..argh! Pam out at home by 9:00 a.m. Investigated, gave me options. Had to replace the pipes from the meter in yard into and through the basement of my townhome. I chose the all copper, for longevity. Pam scheduled me for next day - one back hoe, 2 diggers, 2 guys in/out of the townhome doing what they do - all done in 7 hours. Best $1,800.00 investment! The guys were all older, they knew what they were doing and worked as a team - I couldn't have asked for better and I feel I got great value for what they did. All works like a charm now. Fair pricing, no issues with scheduling.