Russell & LeMay - Plumbing Company

I had a new gas line run for a stove in my house. In an attempt to help us out, they hooked up the stove even though we'd just asked to have the line run. Unfortunately they accidentally damaged the stove in the process. Since the damage could not be repaired, they covered the price of the stove. Accidents happen in this line of work but they did the right thing without making me "push" them to do it. I'd recommend them to anyone.

It feel like I just got rob......I’m going to make this plain and simple… If your water heater goes out in the middle of the night on a weekend…. I encourage you to get up and turn off your water…. Go to a nice hotel and get a room… order in the room at the hotel restaurant (I suggest a steak)… and wait until Monday morning to call the plumber….because you still come out cheaper then Russell & LeMay… who’s is own by Middleton Heat & Air…. DO NOT CALL THEM!!! WHY I CAN NOT GIVE THEM NO STARS!!! The worst company in Little Rock......period

called to get bill corrected by billing and she hung up on me, i am being billed even though its not my house, my friend owns the house, billing wants her to scratch out the name and send the money, i want my name off the bill completely, i dont need a credit reporting agency saying i owe a bill thats not mine, billing lady, dorothy didnt get that and when i continued to say that the bill will be paid when they corrected the bill she got mad and hung up on me then wouldnt answer my phone call

Very disappointed with the service we received after calling Russell & Lemay to install a gas line in our kitchen for our new gas range. I had high hopes for the company as the person I spoke with on the phone (I believe he was the owner) was very knowledgeable and gave me a reasonable estimate over the phone based on how often they perform this type of work. However, the tech who came to our house was very unprepared as he didn't have a pipe threader or other basic tools and actually told my husband he had never seen a gas stove before. He went on a two hour parts run and also ate lunch, then attempted to charge us for that time. The final bill was over double what I was quoted over the phone due to the labor charges because of this tech's incompetence and lack of preparation. Keep in mind this was a very simple job of rerouting gas from one side of a wall to another, not actually running a new drop or having to go in the attic. The tech also made a large mess and did not clean it up or replace the things he moved out of the way in order to do the work. Long story short, I do not intend to use this company again for any reason and do not recommend them.

I had a great experience with this company! The repairman that came out was very knowledgeable and friendly and had my faucet fixed very quickly!