Frank Wood Plumbing Inc

I needed a toilet repaired in my rental unit during the busy tourist season and was happily surprised that this company supplied a plumber within the same day that I called! He not only successfully repaired the toilet, but helped with an on-going leak that was under the kitchen sink. He quickly determined that the faucet needed replaced, went to Lowes for me to get a new one and installed it immediately. The service was fast and efficient. I could not be happier about the repairs and will call them again for any future plumbing needs. I had called a well-known plumbing company in our area before trying Frank Wood's company, and they said they could not help me because my unit was on an upper floor! My condo association recommended Frank Wood, and I am glad they did.

I've always heard of the company being a lifelong local, but I was shocked, almost speechless on how polite, respectful,and extremely honest these outstanding professionals were;Frank Wood and Son Plumbing will always have my utmost respect

We had the floors replaced in our condo after purchase. The installers broke the flanges off our toilets and needed a plumber fast. I called 10 different plumbers and they all said it would be 1-2 weeks before they could be available. One of Frank's plumber was able to come out the next day to fix our toilets. Frank's team did a great job in a time of crisis. I highly recommend using Frank Wood Plumbing if you have any plumbing needs.

Really disappointed today because I used them last year and they were great and I love supporting good local business. However, this time I called a week in advance, asked them what times were best for them, and they told me what days they could get me in (keep in mind all I asked for was a quote for the pipes under our mobile home which have to be fixed due to hurricane Michael, it’s the last piece of info we need to send in to insurance so we can actually start fixing things. It’s been over 30 days since the storm and we’re in PCB so the roads are pretty clear now.) Anyways, the day they had available wasn’t the best for me, but I understand they’re busy so I took that day off of work. They told me they couldn’t give me an exact time, but they made me an “appointment” for that day. Well, that day is now tonight, and I made myself available to them from 7am - 8pm when their hours are. No one showed up. I even called at 11am to double check and they said “yep, you’re on the list and someone will be there after lunch around 2pm-3pm.” So, it’s passed their business hours right now and no one showed up or reached out. I’m a contractor who usually makes around $300-$400 on an average day. Not even a phone call to tell me they’re running behind and to reschedule. Nothing. Radio silence. I didn’t even do laundry all day because I didn’t want to be using the pipes so they could see the water pressure. I didn’t go to the store for stuff I needed so I wouldn’t miss them. I didn’t do anything except wait for 13hours for them to show up and NO COMMUNICATION! They said they have my number. I understand delays come up, but please keep me in the loop so I don’t waste 13 hours of my life and $300-$400 of work for something that never comes! Now we’re another week behind on our Michael repairs. I feel like we just got forgotten about because it was just a quote and not an actual job that we would’ve paid them more for. You’d think being only 2 miles from their building would make it easy for them to swing by. If you’re from the company and you’re reading this I’ll take it down if you contact me in a timely manner and try to make it right somehow, if not, I’m just going to go somewhere else. I could understand if I’m asking for same or next day service, but not if I call a week ahead and choose a day that YOU said you could get me in. Extremely disappointed. Maybe in this case going corporate would’ve been better....

Got cut off by one of their drivers and he flipped us off. van #cf057489 Makes this business look very unprofessional.