Ferran Air Conditioning, Electrical & Plumbing

I have to say the sales person, Sam, was very professional. He explained everything and answered all my questions. I did not feel pressured to make any purchase and he even went above and beyond by solving a emergent problem on my older equipment I was having replaced, even before they had done any work for us. It was truly customer service. He handled all the warranty info for new system. So this was as seamless as you can get. Aside from 1 or 2 scheduling glitches between departments, it was almost a near perfect experience. In addition, pricing was comparable with other quotes I had received. Also, they were recommended by utility company for their use of appropriate licensed installers. I will probably continue my service contract with them after the included 1st year.

I am only too glad to recognize Lorenzo, a plumbing technician, for honest work and courteous service. Once again on July 11 2019 Ferran, this time plumbing, gave a reputable repair service. The technicians were qualified and very customer service aware. It was worth the cost. Ferran Services is an asset for the homeowner. They have been a reputable company to deal with. Ferran is a step above in integrity.

Nick, our salesperson, was excellent. Found us the product that worked best for our home. Fantastic customer service. Technicians work very well and leave everything super clean. Will use this company again. Thank you for everything Nick!

Not really sure what is going on with Ferran. We have had excellent service from them in the past. I have always recommended them to anyone with an AC issue. However, I recommended them to my daughter last week for her ac issues. She called and was told someone would get back with her to schedule an appointment. No one called her back. We had an issue with our ac on Friday afternoon and called. We were told that they didn't have anyone available that evening but someone would call by 9am on Saturday. It's now Monday and no one ever called. After having issues all weekend, we have spent the morning on YouTube and running to Lowe's to see if we can fix the problem ourselves. What happened to the great customer service of the past?

Amazing service. We had a variety of fixtures that needed to be installed, many requiring new ceiling boxes. Jose was amazing! He arrived on time at 8am and stayed until 6pm completing all the work. It was a long day for him, but he didn't leave until everything was cleaned up, trash put in the garage, etc. We are extremely happy and will use Ferran again!