Westbrook Service Corporation

My association with Westbrook Service Corporation spans over 10 years. As a "comfort club" member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has been punctual, polite, knowledgeable and professional. It has always been a pleasure, and my equipment has been running very efficiently. I highly recommend this company for air conditioning and I would assume they do a superb job with plumbing and electrical also. Update 2019 Was informed by Westbrook that they no longer do residential a/c service, only commercial business.

It has been nothing but great people with great ideas. They made me feel so comfortable from day one. My background is extensive and with dealing with each and everyone of the Westbrook teammates, I never felt out of place or uncomfortable. Westbrook is definently building a different culture, on of which many talk about but never apply. It's going to be my honor and privilege to uphold all of Westbrooks, visions, missions, values and continuous growth. Thanks for the opertunity!!!!

Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t received a call. I called the office and the woman said she couldn’t help me but would have someone call me back. A technician called me at 5:25 and told me he was on a service call and didn’t know if he could have someone come out today. I asked why no one had reached out to me and he told me that’s an issue between me and the “office”. A woman from the office called and said they were too busy and couldn’t send someone out tonight but promised someone would show up at 8am the next morning. I have had two technicians call and say they are busy with other calls and don’t know when they can make it. Westbrook has no problem making false promises and wasting customers time.

Got them through the gas company. Made an appointment on Thursday for Monday morning 8 AM. On Friday at 4:50 they called and canceled it , left me a message had a big job at the hospital and couldn’t make it. Tried calling back left several messages never heard back from them.

I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this: Our A/C stopped cooling sometime last night, so I called them this morning and a nice lady said that a man would be here today. I called again after lunch and that nice lady said the tech was in Longwood (we are South in Conway) but he would get to us today. We missed a later call from the tech, but in the VM he said he would come as he worked down his list. We called the tech back tonight to check again and were told that he was done for today... I understand, late, busy day, but we could have used the 11 hour wait to contact other repair companies if only they had advised us that they really weren't going to fit us in today. After sweating through the entire day in waiting for Westbrook, I am somewhat annoyed, especially as I told them the a/c IS NOT WORKING; it is over 90 deg in the house. I now am trying to find a better company to come tonight or tomorrow early.