Conserv Building Services

Great company for all your mechanical needs

This is the place to call when you want the job done right the first time. The entire process was smooth.

Well my air conditioning had went out later in the evening around 8:15 pm. We contacted our landlord right away to have it fixed because we have a small child who currently has bronchitis. She called us back around 8:45 pm saying that she contacted ConServ but "it was too late and all the workers had went home but someone will be there by 9:30 am". I thought to myself "wait... isn't this advertised as a 24 hour place of business?!?!". Obviously not. We received a call from ConServ at about 9 am saying they would be here around 12 noon. When asked what happened to 9:30 they said they had no notes in the system about them being here at that time. We contacted the landlord, who told us to do so if they weren't here by 9:30. They showed up to fix the A/C about 11. The guy gets the air going, tells us to leave the windows open for about 45 minutes to let the stagnant air out and leaves. As we go to shut all the windows we notice the air isn't working again. We call the tech back around 12:30 and he tells us the company already sent him home but he would call the office and come back. He does. After about 10 minutes he is on the phone with another tech trying to figure out what to do. The other tech has to show up and help him. I must say it is a bit discouraging to hear a guy fixing your air tell the other guy that "I've already had to pay 400 out of my own money today. After this part the grand total is ???" (Did not hear the amount he said there). The second time back they also changed the thermostat. Now instead of the nice thermostat I did have, which was programmable to automatically set to specific temperatures at specified times, I now have just a basic set the temp and turn it on or off thermostat. 1 star for getting it working. -2 stars for professionalism and -2 stars for customer service considering they never even attempted to explain to me why my air quit working.

Shows up at 10am, leave 5 minutes later to go purchase parts. 2 hours later comes back and installs parts in 45 mins, maybe an hour; and hes on his personal cell phone for 20 mins of it. hes out the door before 2pm. His tablet is broken and cant have me sign a bill or even see a bill so no idea what to expect. After the tech left, his coworker came back a half hour later and gave me a work order with 4 hours labor noted on it. over a week later a bill finally comes via email for 6 hours of labor, 85$ charge for travel (They are in my building every day regardless of my call or not) and over $250 just for some hose they had cut at amazon hose 15 mins from my condo. Well even if you include the time he wasnt in my condo it doesnt add up to 6 hours... I call to inquire about this and im moved to 'joe' who is the service manager. This guy tells me i am lying and that this job doesnt take '45 minutes' not possible no way. Joe tells me 'His truck was on site for 6 hours' ... DUH Dude your trucks are in the parking lot EVERY SINGLE DAY ALL DAY. I dont care how long he was 'on site' i care how long he was working on my unit, and it wasnt for 6 hours. Ridiculous. No wonder they demand to take a credit card in advance, they planned on scamming me right from the get go.

Rude and unprofessional. Barely a step above unlicensed handymen.