
- Country: USA
- State: Arkansas
- City: Springdale
- Address: 9310 E Wagon Wheel Rd, Springdale, AR 72762, USA
- Store
- Monday: 7:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 5:00 PM
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 7:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
HWH came and installed our hot water heater. I feel like they did a good job. We paid the service technician in full at completion. However, I have requested a paid invoice and warranty on the tank and labor more than once. So far, I cannot get anyone to provide that. That makes me wonder if they really do stand behind their service and products. It would be nice to have it all in writing.Customer service after the sales matters.My quoted price was exceeded by around $100. When I asked about that I was told their website was not updated and quotes don't always stay firm.
Mike from Hot Water Heroes was send out to our Rogers Home as a subcontractor by the original Plumbing Company for Warranty Repairs. Arrived on Promised Appointment Time. He removed his shoes (all on his own) before entering our home and kept us informed as to his progress and the need repairs and even ran for additional needed parts. When finished he left No Mess Behind and was Very Polite To sum it all up in one sentence: It was a Outstanding Pleasurable Service Experience!! Thank You Mike P.