A-1 Plumbing, Heating, Air Conditioning & Refrigeration Jacksonville

I called to get an estimate for some work needed done (closet flange replacement, and some stem valves) the original call was pleasant and the delightful woman said we offer free estimates...as well as their website. We set up the appointment and everything was fine. The appointment time finally comes. The gentleman was very nice and professional and said “this is what I would recommend, and this is how much it will cost” he left that quote on the back of some torn cardboard paper and left. No problems right? Well about 5 minuets later the gentleman is back at my door, saying well I need to collect something for today’s visit, and confused I was wondering what he was taking about. He said it was for the service call and that the $75 would be applied to the visit following when they came out to do the work. So essentially, a $75 payment now and the rest of the payment when the work was completed. He basically took my credit card info and handed me a tablet to sign. After getting spun in circles for about another 5 minuets...he said something that somewhat kind of made sense and I ended up initialing the tablet to be done with it. Fast forward 3 months. I never called to get the work done because of the past experience and A-1 is calling to collect $75 dollars. They claim it was for the service fee 3 months prior. Obviously shocked because of the whole “we offer free estimates” thing...I tell the lady...”look, I called for an estimate. Why are you asking for more money?” She said “we have it marked as a service, and we have a recording of how you requested it and you didn’t say estimate” okay, so requesting a quote is different that an estimate apparently. Since she claimed they had a recording of me saying this I simply asked to hear it myself since she was so adamant about the request not being made the correct way. She refused and just sent me an email of a screenshot of the initialed tablet page from 3 months prior. She said we have your initials on this paper saying you would pay us. Annoyed I just paid the money to be rid of the situation and the company. So to recap, I paid $75 for a free estimate...the guy came recommended work that he said he couldn’t do that day even if he wanted to, got told to sign a tablet under questionable circumstances, and then got calls from them 3 months later for payment after receiving no correspondence prior at all. Sure, part of it was stupidity on my part...most was sketchy business practice. 0/10 would recommend. 2 stars for the original customer service when setting up the appointment.

The A1 tecs are always professional and offer good solutions to our gas issues. Their phone service is also great and it's always easy to get on their schedule within a reasonable amount of time. I always recommend them to friends with gas issues.

A-1 is customer oriented and fantastic! They worked with me and found the best way to fix my tub faucet (it snapped off) without ripping walls out like I was told would need to be done by another company! The tech I worked with was extremely helpful and had no problem answering any questions I had!! The dispatch fee had me worried at first- but they came out fully ready to start the job and quoted the job for less than other places I called!! 10/10!!

5/5 No doubt! Best technicians around who are knowledgeable and truly care about fixing or repairing any of your problems! They will always be the ones who get my first call ????

A-1has an excellent staff of friendly, professional mechanics. They are fast and efficient, cleanly in their work, and helpful with their customers in taking the time to inform and educate about the working of the mechanical systems. They are backed up by a courteous, customer-oriented office support staff. We recommend A-1highly.