Benjamin Franklin Plumbing Cabot

I had a this company install a pump and clean all drain lines at my home. At a later date, I had them back out because the line past the pump was clogged. A different plumber came to the callback than performed the original installation. The present plumber explained that if the pump was doing it's job that there should never be a clog in this drain line, therefore. this proved that the previous plumber did not clean the line he was paid to clean. This fact was verified by a phone call to the previous plumber by the present plumber at the time of the call. Present plumber dug up and cleaned the line. Fast forward....the company mails me a past due bill for their admitted mess up. Upon contact with the office staff about said bill, I was met with rude accusatory behavior from Emiley, even after I personally contacted the owner and he agreed the bill was sent in error. This company is lacking a key component to a successful business: customer service. I cannot and will not ever recommend this company to anyone.

Very professional and right on time as scheduled. The service tech explained the details of the repairs and keep me posted all along the way. Repairs were quick and were exactly as quoted. I was also impressed with the shoe covers they wore while in our home to help keep down on tracking in any extra dirt. Nice touch. Would use them again and definitely recommend them.

The best prices, the best quality, and a warranty nothing comes close to Benjamin Franklin plumbing.

Benjamin Franklin Plumbing does great work! Very honest! Great experience!

Professional, on time, and knowledgable!