Salter Inc

Nice guy. Worked quickly and efficiently. Saw some potential ways to save us some repair costs that previous plumber had missed. Will use again for sure.

They do their job and do it good

Can sometimes be difficult to get in touch with, but has always taken care of me.

Time Management: Poor They showed up late. Some days they did not show up at all. They set us back on our schedule by over a week. Communication: Below average Off-site they did not call to let me know what was happening. I had to call multiple times to see if they were coming out. On-site they explained the process and work to be done. They either did not listen to job requirements or forgot key aspects. Quality: Below average A new drain pipe that was installed was taken too low so that it didn't clear the ceiling of our renovated kitchen. As a result, we needed to frame and drywall a box to cover the mistake. During the removal of a cast iron drain pipe, it is my belief that they cracked a cast-iron fitting, which should have been removed. After tiling the newly renovated bathroom and installing the fixtures, we discovered water leaking into our newly renovated kitchen. I'm sure Salter Plumbing will disagree with me as to who is responsible for that cracked fitting. I did have other plumbers install the toilet, sink, and bathtub in our bathroom, because I no longer wanted to work with Salter. Customer Service: Average There were times they were quite responsive and other times they were not.

Horrible professionalism. Tried to charge me for services I didn't receive and when I called to question the bill the lady answering the phone hung up on me twice.