Metro-Rooter

Mistakes Happen. How You Fix Them Is What Counts! I have been a customer of Metro-Rooter for many years. They have always gone above and beyond to do a great job. The other day they badly dropped the ball. Completely missing a very important repair appointment. These things happen. But I was very upset. Reached out to Donna in their office. She was understanding, and concerned. Most importantly she worked on the solution and delivered a result that was more than fair. You rarely find people as nice and courteous as her.

Did an amazing job, very patient and professional. I am very pleased with their service. Would definitely recommend them

NO SHOW. NO CALL. Called on Monday woman said no appointments till Wednesday. Scheduled for Friday early morning. At 4.00 pm called and they said i was next because the "tech" had a late appointment on Thursday......Next. No call no show. I called Saturday afternoon and the automaton answering told me maybe Monday. No thanks. Used this company for years , not anymore. Do yourself a favor and call someone else.

They are honest and fair. Walked me through my options and helped educate me on my decision. Can't ask for nicer workers than Ron A. or Dan C. I appreciate them both!

On Monday June 17 we came home and did not have any water. We went outside to check the pumps and the PVC pipes that were attached to the pump that supplies water to the house had melted and come out of the pump. We thought this was a plumbing problem so we called Metro Rooter and they came out and replaced the PVC pipes from the pump to the house. After they left, we went out to check the pump and found all the piping they had just replaced was leaking and so we turned off the pumps so we were without water that night. We contacted Metro Rooter for a refund. They stood by their repair even though we sent pictures of all the attachments leaking. they were very rude.