This is the worst experience I have had with any trade. The owner Scott is a terrible person, in calling twice for him to correct plumbing issues from work that was done, he yelled and hung up. With he as an owner I have no idea how they are still in business.
Unprofessional and poorly managed. No accountability from top to bottom. I called them for a leak under my hot water heater. It was suggested by Scott/owner I should get a new one because repair would not be feasible. I took his advice and scheduled a service call. The tech arrived over two hours late, never did a troubleshoot to find source of slow leak however during work stated he had to leave in an hour for an appointment. Hour later, after installing the h/w heater, he left and left me with a more rapid leaking pipe and water all over my garage floor. They did not cause the leak (the one I called them for) but they did make it much worse and bailed on me. It wasn't the h/w heater leaking after all as Scott suggested. The tech left me his tool to turn water off myself from main valve because he didn't have time to investigate leak or turn water off. Contacted owner who rudely accused me of blaming them for the leak (the one I called them for), became irate at his tech cursing him and then hung up on me. Scott nor his tech never troubleshot to find out exact cause of leak, but rather assumed. Left me and my family without water overnight, soaked floors and poor follow thru on something they made worse. After some further communication with owner, he called me a derogatory name where I ended our communication. Poor customer service. Poor management. Poor leadership. Terrible company!!!!! I had to contact another plumber who showed up immediately, diagnosed problem in minutes and fixed the leak. All within 2 hours. Had BP Tech bothered or cared, they would have completed what they started. No self accountability from top to bottom!!! btw, the tech was a nice guy, but his moral was terrible due to his "work conditions and ridiculous demands put upon them" as he let it be known.
I usually don't write reviews but my conversation with the boss was so awful that I felt I had to warn others. He is not a nice man! I had arranged to have a water heater installed between 8 and noon. I was told they would call with a more defiant time before they came. At a few minutes to 12, I still hasn't heard anything, so I called and nicely asked if they would be coming shortly. He began yelling at me, and I'm not sure why. Stay away. I cancelled our order. I can't even imagine how he would have reacted if there had been a problem.
We've used them a few times, and they've always been helpful, within the time window they gave us, and easy to work with. The guy who's come out to our place is also patient with questions, which is always a bonus!
I called his office and was shouted at with a rude remark before I could continue negotiating anything. Dropped call
