Home Services at The Home Depot

No matter what state we are in we can always find friendly helpful people at Home Depot.

Don't ever waste your time trying to get help or place an order in the flooring, / window treatment center. One gal who helps with design ideas and if she is busy you could wait forever. I had to go home to remeasure , to accommodate the new design and call back so she could place the order...took from from 11-6 to get the call returned, after being in the store for at least three hours trying to get this project going....an entire day ..... To top it all off, the special ordered tile , which we ordered according to her calculation of how much I would need was not enough to finish the project.....I had to redesign one area due to shortage of a specific tile ..... Never, I repeat never expect decent customer service if you need any type if customized order... Run... Go to a tile store where you will get one persons undivided attention.....

Randy B, a design consultant, Kitchen and Bath, went way over the call of duty to assist me today. I hope that his superiors know what a valuable asset they have in him! Great customer service!

If I could give Home Depot zero stars I would. They installed hurricane windows, the installation was defective and now I am trying to get them to fix the damage from their leaky window to my home. I cannot get anyone to call back, it is a disaster as all this was discovered during a remodel of my front hallway. It is major water damage. They don't seem to care at all that my front stairway is torn apart with no handrails because the remodel was interrupted by the discovery of the wall to the outside that was severely damaged by their leaking window. This is a dangerous situation as someone could fall and they keep promising to call me to set up an inspector to come out and then they do not call. The windows were ordered through the Bradenton Store. I consider Home Depot irresponsible and despicable. Note: I put a picture of the water damage on their Facebook page and they immediately removed it. They just want to hide how bad they are and take no responsibility.