Rooter-Man of Tampa Bay

Needed an “emergency” shower valve repair on Sunday afternoon. Called and got an appointment for between 4 & 5 PM. Chris arrived at 4:20 and took less than 30 minutes to do the repair with parts that I had already purchased. Charged a reasonable service charge and we are back in business water wise. Chris was very professional and personable.

Had an overall good experience. Pricing was fair. I was not satisfied with a product at first, but Kaitlyn made it right. I will definitely be using their services again if needed.

my outside faucet on my house broke off when I was doing yard work. Panicked, I called Rooterman. They were at my home within the hour of me calling. He was able to fix the issue. Very happy with the cost. I’ll definitely be saving their number in my phone for any future plumbing.

Great service, fair price. PLumber showed up quickly.

Called to have a plumber come out to fix tub faucet. Was told after 4 p.m. for arrival. Called to check status as I heard nothing and kept getting told that plumber would show up. Was told that I was next in line at 6:45 p.m. and it should take about an hour. Never ended up hearing anything from them at all and no one showed up or called. Do not go with this company unless you want to waste your time with someone that does not value their customers. Update to reply by owner for updated information: I did call back this morning in order to inquire about why no one showed up. The same woman that kept promising to me that they would come yesterday with an annoyed tone in her voice answered and told me "well I was going to give you a $100 credit but I saw your review, so not sure if I can". I inquired about setting something up with this and due to my schedule it was going to have to be later again. Because it started to feel like a similar setup to yesterday I was a bit skeptical, so I stated the desire to just make a few calls first and then to call back and let them know. The woman stated "sir if you call other businesses I will not put you on the schedule". I reiterated desire to just determine how I wanted to proceed by making some calls first and to let them know and she immediately hung up on me. This is a testament to how customer service is not valued here and how once again my time was wasted. Instead of working with me to help make it right they just continued to be rude and disrespectful.