Benjamin Franklin Plumbing

Hired this plumber to evaluate a clog at a tenant occupied home. Plumber advised me that the clog was due to grease in the pipes. When I asked them to put it in writing so I could have documentation for the tenants file, they refused to put it in writing. Once we asked them to put it in writing, their answer changed from it is grease in the line to "uh well it could have been grease or it could have been something else. We don't know for sure." Very unprofessional and lacks the knowledge you would expect from a plumber. I will never use this company again.

Tech was fast, efficient and thorough on service call. Found motor going bad before it actually quit on me. It was drawing twice the normal power, which would cause increase in electric bill. Thanks for good work.

We had a leak in the master drain of one of our vacation rental properties. I called Ben Franklin and set up a service call for 4/24/19. They came out and quoted me 2 price options to fix the problem. Option 1 $5000 to tear out shower pan , fix crack in drain, install new drain pan but it did not include repairing tile. Option 2, $1020 for replacing cracked drain form inside of sub floor. I opted of #2 and signed a contract. It said nothing about aborting the job and charging a $620 labor fee to then tell me that they could not fix the problem. Keep in mind that the service guy evaluated the problem first before he gave me a quote. If he was not sure whether or not he could make the repair, he should have mentioned this as option #3. I also spoke with the manager after the service guy left. He defended the companies dishonest ways of doing business.Just a Crooked way to do business. Never, Never, Never again will this company be called to one of our properties. See more recent activity

Very professional and all cost well explained. Thank you for the hard work fixing my clogged up pipes

Replaced a disposal and fixed a leaky line running to an icemaker. very satisfied with the work.