
- Country: USA
- State: Delaware
- City: Wilmington
- Address: 320 Century Blvd, Wilmington, DE 19808, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our tech was just awesome! His name is Wyatt Gray. He had a high level of knowledge and really communicated well with us. Gave us some great suggestions and represented Horizon so well. We were so impressed with his professionalism and product knowledge. We are new to Horizon and have been happy so far. If all your techs are like him, we'll be clients forever!!
The website is very easy to use. I was shocked that someone actually called me about 15 minutes later after requesting an appointment for the following morning at 2am. (Knowing your company would be swamped due to the heat wave) She was very awake and friendly(Professional too)... I'm still shocked about that. Then in the AM some dude called me again very friendly to say when the tech is coming, which I thought was cool. Then "Nate P." arrived. Super cool, friendly and knowledgeable guy. I'm sure I could drink a beer with this dude. He fixed us all up. It was a fantastic interaction. I've shared my experience with friends and family already. The company is awesome to deal with! And the prices are very reasonable.
Amanda in scheduling is wonderful. Our technician, Stephen and his trainee, Cody, were amazing. They were super nice and explained everything to me in English. They showed up on time, they were nice to my kids and pets, and they fixed it! You've earned yourself a loyal customer.
Been using Horizon for several years, they have consistently good technicians with strong knowledge. Their pricing is a bit on the higher end but you get the right expertise behind it. Every technician answers questions clearly and with interest in giving you the best answer.
I would like to praise the skill and expertise of the technician (Joe ) who recently solved a plumbing problem for me. He was excellent and should be commended for his work. An excellent ad for Horizon as a company.