Charles Moon Plumbing

Certainly know how to rip off customers! Repair done by Damien & was told paying $97 for a Service Contract would avoid future $79 dispatch service fees. Repair done on Friday at a cost of $658.50. Discovered just after the plumber left that a faucet which had a great water flow before the repair had gone to just a trickle. Upon calling the office late Friday afternoon was on hold for greater than 30 minutes for the answering service. Talked with the office staff Monday morning, explaining the issue. Was told the plumber would be here again on Tuesday morning & there would be no charge. No one showed or called Tuesday morning. At 1:45 pm Tuesday the office called to say the plumber was coming & 30 minutes away. Also said there would be a $79 dispatch fee in addition to the cost to fix the faucet. After discussing the Service Contract was told the Contract only gave a 15% discount on services but still charged the dispatch fee. So much for guaranteeing your craftsmanship which cost me $658!!! FIND A DIFFERENT PLUMBER!!! Wish I could give ZERO STARS!

Bottom line, shop around. First of all they charge a $100 just to go "see"; wile others don't, rediculose and dont even give u a credit If u hire them. So, I called to fixed my tub which was clogged in harbeson. Since they were to lazy to go under Crawl space decided to dissasemble my sink and stick the "plumming snake through it". Wich they broke Finally they were unable to fix the clogged and said they would need to cut and replace some of my pipe. So left and told me they did a "temporary fix" and would be back in a week. Here's the worst part.... the very next day the so called temporary fix did not work and still clogged. They decided to stick me with a $400 bill for not only not doing anything to fix problem! They charged the $100 visit fee, $200 for labor and parts and another $100 crooked charge on "fixing my vanity" which they had destroyed. In the end they wasted my time and I ended up paying this crooked bill of thiers. I ended up calling another company. Who did not wine and was done the very same day. So lazy! And unprofessional.

If I could give this place no star's j would . We waited 2 weeks for an apt. We were given one for this morning at 9am. The man showed up at 1130pm. Looked under our house, told us that they did not have enough tools with them. That they would be right back. 15 minutes later we get a call.saying that the job is too much for them when it's just a pipe thats cracked. It's completely sad that my 66 year old grandmother had to go through this. IT'S COMPLETELY UNACCEPTABLE.

Needed an outside valve dug up and replaced. Called a competitor and they gave me an OUTRAGEOUS estimate. I then called up these guys not telling them what the other guys told me and they quoted me less then a third of the other price. They did the work two days later and all is good. They are now my GO TO PLUMBER. Thanks Carol and company!!!!

I got a call on Thanksgiving from our renters saying that everything was backing up in our house in Bethany Beach, but I was in Virginia! Nathan answered my call right away and got someone out there. When the problem turned out to be a much bigger issue, Nathan again responded immediately. A huge main line pipe collapse was handled within a day. Carol in the office was a pleasure to work with. Fair prices and great service. You can't ask for much more than that.