Sobieski Inc.

The first representative I talked to was great. The service tech who came out was great. The rest of my experience was terrible. I had to take a whole day off of work because they could not give me a time frame of when they were coming out. Then at 10:30am they called to cancel the appointment for that day. After i had confirmed it the day before. They then set up a Saturday morning appointment for me so I would not need to take another day off, the called on Friday afternoon to say that they had my appointment set up at 7:00pm and they were wondering if i could do a day during the next week! I was livid! They finally came out on Sunday morning. The customer service to set up the appointment is great, but the schedulers and the dispatchers suck at their jobs. I will never recommend this company to anyone.

William has been serving our home for the past year. Polite, professional and knows what he is doing. Highly recommend him.

LARRY was very helpful and completely professional. All my questions were answered and he helped me with any concerns I had. He should receive Employee of the Year award. Outstanding service.

In the past I have always had good service I could rely on. Things have changed in the past year. I would have to request receipts for a service contract multiple times and ask for a supervisor, my latest AC appointment was cancelled at the last minute because there were not enough service techs even though the appointment was made months in advance. I was told a manager would call me to discuss and they never did. Service lately has been very disappointing.

Nate Murray and Maurice Williams worked very well as team for our mini-split installation. They answered all our questions, left our house spotless, and were professional from beginning to end.