
- Country: England
- State: North West
- City: Newburgh
- Address: 610 Broadway Unit 131, Newburgh, NY 12550, USA
- Store
- Monday: 7:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 5:00 PM
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 7:00 AM – 5:00 PM
- Saturday: 7:00 AM – 5:00 PM
- Sunday: 7:00 AM – 5:00 PM
I cannot recommend this company enough!!! Having a broken furnace in the winter is awful, Karl was able to get us scheduled incredibly quick and had our furnace up and running in no time at all. He talked me through what he was doing and explained what was causing our issues. I would definitely reach out to them in the event we had another issue.
Fast quality service, with exceptional communication and customer service. Extremely knowledgeable and helpful. Pinpointed the problem quickly, did repair the same day and very quickly and effectively. Conducted a thorough inspection of the unit after the problem was solved just to guarantee no further issues existed. Very reasonable rates for good quality work!! I highly recommend this company.
Karl has helped us twice now diagnose issues with our older central ac unit. He is knowledgeable and goes above and beyond to get the job done. He walks us through everything he does. He even FaceTimed in the evening to walk us through diagnosing an issue with our ac unit. He also serviced our heating unit. I would absolutely recommend him to anyone.
Yesterday was the hottest day of the summer for 2019 so far and the vents in my house were blowing out hot air! I googled a few places nearby, called one and was told I would be called back on Monday unless it was an emergency (technically it was but I didn't want to pay emergency prices). I went on Thumbtack and found Reliable. I sent the necessary information and received a message that said to call back to make an appointment. Hot, sweaty and sad I called thinking I would be making an appointment for sometime next week and potentially taking a day off work. I explained my situation and Karl offered to come out the same day, I was elated! He came out to my home within an hour and got right to work. In the blazing heat I offered him something to drink and he declined saying he just wanted to get the job done, that is dedication! He explained everything to me and also told me my unit was fairly old so I would need to replace it. At no point was he pushy or trying to make me commit to it right that minute. He got my unit running and air was coming out! He came inside, checked the vents but wasn't satisfied that it was cold enough so he went back outside to work! By the time he left, my home was ice cold and I couldn't have been happier! Karl is dedicated, efficient, informative, timely, all the adjectives you can have for great service insert here. The pricing was great especially for the weekend and what could have been charged as an emergency service. I'll definitely be calling him again! I could go on and on about him but if you really want to know, call him and I'm sure you'll agree with me. This will be the best choice you make for your HVAC needs.
Karl is super knowledgeable, fair priced and most importantly honest. Hard to find these qualities in a HVAC company. Highly recommend.