C&R Kitchens & Bathrooms Ltd

Extremely high quote to refit my Grandad's kitchen and bathroom. However, they promised it would be complete in 7-10 days with two teams working on it and with my Grandad in need of the refit for his health and to get around easily and shower alone etc. we felt it was the best thing to do and went ahead. We arranged for my Grandad to go away for the week to be cared for and work started. Work was delayed, there was barely ever more than two people on site at a time let alone two teams and the workmanship was shoddy at best. We pointed out error after error and the job took two and a half months to "complete". I say complete, there's still things outstanding now but we didn't want them back to rectify anything after other rectifications looked worse! They kept disappearing on other jobs and seemed far too busy to dedicate any real time to the job in hand. The whole ordeal was incredibly stressful for the whole family and the way we were spoken to and treated as though we were causing problems was just appalling customer service. Went to Citizens Advice and were willing to take them Trading Standards but from what I gather, they're no longer in business anyway as the shop and showroom has been emptied. Unless anyone knows otherwise? Makes me wonder whether they took on a load of jobs they knew they couldn't finish, taking high deposits, so they could make as much as they could before they folded the business? I guess now, we'll never know.

Recently had my bathroom installed by C&R. All the staff were very professional and polite. Russell even made changes whilst on the job to accommodate extra storage that I required. Ben the tiler although as quite a mouse is fantastic as his job!! Beautiful bathroom thank you C&R I will certainly be back for my ensuite.

Asked for a quote they never bothered to turn up. Now pleased I never went any further as the reviews are terrible

A very friendly and experienced family business. They designed the exact kitchen we wanted and then removed the old kitchen and fitted the new one. The staff were always polite, friendly and helpful. The job was completed on time and easily within the estimated cost. We have had no problems with the kitchen. Which was made in Wigston at the shop. So no long wait for parts. It’s been nearly 3 years since the kitchen was fitted and we have had no problems at all

Massively disappointed, visited the showroom on Saturday and left measurements and details about what kitchen we would be interested in purchasing as the staff were busy, we also left contact details in order for them to send us quotes before the appointment on Thursday. By the Wednesday, the day before he appointment we had not heard back from C&R Kitchens so we went them an email stating the fact we were disappointment and wanted to rectify the situation. It is important that appointments are confirmed. Anyway, this was responded by a phone call in a very rude manner stating to take our business else where ‘with an attitude like that’. This is no way to speak to potential customers if you want a business to succeed. I will not be using this service and I would advise other potential customers to go elsewhere as your business with them will not be valued.