RPL Plumbing and Heating

Answered phone late at night, got to my house early next morning, intelligent technician who explained to me what was going on and my options. Quickly got my AC up and running. Really good experience. Thanks Walter and Nick.

The only reason this company is getting 1 Star is because it is impossible to give less. I called them because my boiler was not working. I was told that the service call would be $150 to diagnose and then if I chose to get the boiler repair that $150would be used towards the repair of the boiler. The technician Darren, was nice but seemed very inexperienced. It took quite a bit of time to figure out what the problem was with the boiler. He finally figured it out with the assistance of calling technical support on the phone. Essentially it was fixed by replacing one wire that had went bad. The bill for that was $325. I was told a receipt would be emailed to me I still have not received it yet. I was told that The reason the bill was so much is because had he been there 1hour and 10 minutes. (I guess I should have realized that he was trying to stall for time and inflate the bill when he spent a good 15-20 minutes In and around the truck searching for something he lost) Had he been there under an hour the bill would have been $150. I had to pay an extra $175 because he didn’t know what he was doing and had to get step by step Instructions over the phone. I paid the bill by credit card and called the main Number to complain. They told me they would see what they could do and then get back to me. I haven’t heard from them yet. All they have to do is credit back my credit card with what they overcharged me. It almost seems as if all of these workers are independent contractors working for this company they have no control over what the people charge. They don’t have to worry about me using them ever again. UPDATE: The next day I received a phone call back and was offered a $100 credit towards my next repair with their company. I asked for $100 to be credited back to my card instead. They know I was overcharged, just do the right thing and give me back my money. The person said he would speak to his boss and get back to me. Still have not gotten a response or receipt yet UPDATE As of 5/23/19 - I have read the comments by the owner and the vast majority of his account is a lie. No other technician ever attempted to repair the boiler previously because I did not have any previous issues with the boiler. Additionally, prior to the technician leaving my premises I called the company to complain about being over charged. It amazes me that they say they’ve made several attempts to contact me but I have no missed calls and no messages. Additionally, I was offered a $100 credit towards future service to compensate for being overcharged. I asked for a refund of $100 to be credited back to my credit card instead. I did not ask for more than the amount that they agreed I was overcharged by. Why would I want a gift certificate towards future service when I’m not happy with the service you have already provided. I never heard back from them with a response and then read in the responses to my review of their company that they supposedly sent a gift certificate. This is also false because I have never received it. They have a nasty, underhanded way of doing business and this is clearly supported by their numerous complaints and low 2.3 recommendation score on Google. They are dishonest as you can tell by all the numerous reviews that have been posted and all the complaints that they have with the Better Business Bureau. More than half of the reviews posted are negative by people who do not know each other. That is not a coincidence. That’s worst odds than playing Russian Roulette. The work done at my home was done 2 weeks ago and I still have NO RECEIPT after being told it was going to be emailed numerous times. UPDATE: As of today, 6/10/19, I still have not received my receipt NOR have I received the certificate that they claimed to have mailed.

I was very pleased with the work that Bob and his crew completed to convert our gravity fed water system to a pump. I got intouch with Bob he was able to come out the same day to assess my system and and answer any concerns that I had via email, text or phone. We booked our appointment and put down a deposit. His guys came over two days later and did a great job converting my system to a pump. His guys stayed there all day and were very professional. Our heat has never worked better. I highly recommend his services!

Total rip off , no customer service skills. Hire lawyer before you decide to hire RPL.

The owner is absolutely a liar. They visited my house and gave a total price of the service, charged $150 for deposit. Next Monday, the owner called and said that $150 is not included in the total cost, and I need to EVERY TIME they visited my house???!!! Whatever the owner says, don't believe in it.