Miller Plumbing & Heating

My fuel oil boiler stopped working. When I called, the person asked what was happening, and I told her. I tried her advice and it started right up! I felt that I was heard and treated the way I would want to be treated. I can not express how happy I am that I called Miller Plumbing & Heating, plus I am sending a check to show how much I appreciate their expertise!

OK, so the first technician comes out and sees the leak and breaks the bad news. 80 year old pipe has to come out. Big, ugly (expensive) job. Needs two guys. A week later his associate arrives, takes a look and suggests a repair that is so much more simple - and LESS Expensive. Here's the thing. I would have immediately done the big fix - with a great deal of pain associated with it. I think it is fantastic when a vendor actually takes a good hard second look and finds a better solution for the customer. Jim...my thanks. Miller - once again, you've done it right. Which is why I will call you again. (Hopefully, in the distance future!)

The person answering machine could use a few tips on proper customer service. Based on her attitude, we will find someone else in the future.

I have been a customer of Miller Plumbing for 13 years. Steve and his plumbers have taken real good care of us all these years. They've been there for us in the middle of the night several times on an emergency basis, but they've also fixed all of our plumbing issues in our old colonial in West Hartford as we've made improvements in our home. They are honest and professional. I trust them 100%. Recently, we had a bad problem with a sewage pipe in the basement. We wanted to get a couple of opinions. One plumber came in at $6000 to fix the job. Steve did it in under a thousand. We really appreciate his honesty and the speed at which he gets things done. The entire office staff is very nice and helpful too! Thanks Miller... I highly recommend this company for all our plumbing needs.

I needed a drain unclogged. They came at the scheduled time and performed the repairs quickly and for the quoted price. Technician was courteous and professional. I wanted to keep my business with a local company from my town and I'm happy I chose Miller Pluming.