Walker Heating & Cooling

Purchased a complete, new, name brand, efficient heat pump system from Walker two seasons ago. Their system was priced significantly less than the competitors I shopped. There have been a couple of hick-ups with the system but it was a manufacturing /mechanical warranty issue and not an installation issue. The system has saved a significant amount on energy over the replaced older system. I have had to have emergency service twice and the latest time was today on the hottest day of this year so far. I was expecting a 5-6 hour wait for the technician to arrive. I was pleasantly surprised that they had my system up and running again in less than three hours from my initial phone call. Great service today on the hottest day of the year so far. Thanks again.

The pump on our lift station went out setting off the shrill alarm about 4:00 on a weekday afternoon a couple of months ago. I called my usual plumber, but they were too booked to come. I went through my list and called two or three others who were also too booked. Thank goodness one of those plumbers gave me the number for Walker. They answered the phone and said they would send someone out within two hours. Jason came and worked until dark to figure out the problem. He had to order a new pump and made quite a few calls trying to find one in the area. He told me he would drive to Dallas the next morning if he couldn't find one in Tyler. The next morning he arrived with the new pump he had located in town. We've had a few other problems since that first call and each time the phone is answered promptly and Jason has arrived within one or two hours of the call - and it seems that problems never happen during business hours! Thank goodness we found Walker H&C!

I purchased a Trane unit from this company almost 9 years ago with a 5yr labor & 10yr parts warranty. It started off good for the first 6-7yrs. Then the unit started having major problems. I was calling them to come out almost every other month or so to fix a failed part, logic board or something. After the labor warranty ran out the problems really started. Now 8-9yrs later they say they want come out to fix my unit anymore, and that Trane has declined to replace the unit even though it has been deemed a lemon, by Walker heating & cooling and that I must contact Train. As a consumer I should only have to contact the HVAC company that installed it and that is what Trane said when I called them. So even though the unit is still under parts warranty through Trane, Walker heating & cooling refuses to honor it and won't come out to fix it anymore or contact Trane anymore. The companies motto says "Were not comfortable till you are" Don't believe it. Now I'm left with a unit that is still under warranty and the HVAC company that installed it want fix it.

I arrived home from church Sunday afternoon and my unit was blowing out warm air. I called walker heating and cooling and requested someone come out and look at my unit. They advised they would come out the next day between 9:30 and 10:00 am. They were at my house by 10:00 and had my unit working again by 11:00 at no expense to me. It was covered under my warranty. Thank you Walker heating and cooling. You're the best.

Company is highly recommended!! Both technicians that came out were very nice and knowledgeable. Trisha is also very nice. Company is dedicated to getting the job done. will definitely use them again!!!