
- Country: USA
- State: Connecticut
- City: Granby
- Address: 514 Salmon Brook St, Granby, CT 06035, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Called this company spoke to Mike and asked for a quote for soil remediation and was told work was recently done on a property in the same neighborhood a month prior totalling $2,500. We agreed made a down payment and gave the go ahead. After the job was completed we weren't sent a bill and had to constantly call for an update on final cost and paperwork for 3 weeks. A month later we got a final bill totalling $4,750. When we called and asked why was there such a huge disparity in the final bill verses the quote we were told pay the bill or a lein will be placed on our property. Be warned get quotes or final cost in writing before doing business and ensure your not in a hurry for paperwork or final bill.
Absolutely the worst customer service. Highest prices for oil in the area. Most recently, called to have my furnace cleaned per my service plan. Technician came to the house and made repairs without telling me that the repairs he was making were not covered by my plan. Was never told I would be receiving a bill. No one was more surprised than me to open up my e-mail to find a bill for nearly $400. I was told that "I should know" what my service contract covers and doesn't cover. Terrible company. Will never use again or recommend.
State Line installed a new boiler for us about 4 months ago. Myself, along with several friends of mine, are very impressed with the high quality of the installation. The installation far exceeded my expectations!!! The sales guy was very knowledgeable, scheduling was as explained, product excellent and the installation team....awesome! My wife said the 2 technicians were gentleman and they work straight through to complete it in one day. If your having your boiler replaced, be prepared for a very early morning start time as they had explained.
I spoke to a maryann she was very rude and didn't care what I had to say.. I have used this oil company for 1 year and have always spoke to a very nice gentleman I don't know where he went but he made this experience with oil very helpful at the time.. Now since I've had spoken to this maryann lady I will no longer be using stateline
Great customer service