Mechanically Inclined LLC

This company was hired by TotalProtect, my home warranty company, to check out my furnace. It stopped working last spring. I contacted them to make sure that they worked on gravity he furnaces. The young lady that I talk to assured me that they did if it was natural gas. I asked her to check with the technician to make absolutely sure he or she was familiar with them. They came out when I wasn’t home so my sister let them in. The report that he submitted stated that the filter was very dirty and that it was installed incorrectly. This type of furnace does not have a filter and it was installed in the 40s. I don’t know what the code was that. Other items in the report lead me to believe that he actually was not familiar with fixing this type of furnace. Because of his report TotalProtect would not honor the warranty. When I called them after talking to TotalProtect, to ask them to amend the report so it had correct information on it, I was basically told maybe maybe not. But it wouldn’t make any difference anyway. Because of the customer service and the lack of knowledge of the technician I would not recommend using this company.

I received service from this company through a home warranty plan three times before I finally refused to work with them again. Each time was frustrating, involving multiple phone calls and wasted time. I have now been dealing with a broken HVAC system for over a month, and have been told by a subsequent repairman that the problems all stem from an incorrectly sized part installed by this company.

Here’s my review for Mechanically inclined: its live First off, I would like to say, I don’t typically write reviews unless it truly warrants awareness. We had a home warranty with HMS and Mechanically Inclined was the “preferred service partner.” One rep came to give us a quote for our AC until, smelling of marijuana. The rep diagnosed as a “totaled” unit and proceeded to pressure us for an upgraded model. My husband actually checked and saw the terrible reviews for the suggested upgraded unit they were raving about and they were charging almost $400 more. MI had very poor communication as well as HMS throughout this process. Both were blame switching and at the end no resolve. We had no AC for 1.5 weeks during the dead of summer and no one followed up or seemed to have a sense of urgency for our business. After several calls, 1 no show (follow up visit), my husband called MI and requested to speak to management. She only wanted to communicate via email. My husband had several unanswered questions and called for the last time. She not only refused to talk with him but proceeded to talk through her rep as she relayed answers to my husband. We just wanted to know when we could receive our AC unit which they would have received a pretty penny from us/HMS. I hate to imagine what it would be like if we actually had a mechanical issue after doing business with them. Needless to say, we opted to pay $8k to One Hour - phenomenal customer service, fair, honest, responsive, not pushy nor smelling of weed and sensitive in our desperate hour. It was worth our investment to go with someone else vs getting a “free unit” with HMS/Mechanically inclined. I feel this speaks volumes. Shame on management!

Exceptional technicians that take the time to explain what they are doing and educate a new homeowner while they are doing it.

They came out with part of our home warranty. All of it was a joke! Unhooked everything telling us that our freon was totally empty and a huge fire hazard. And then we we questioned anything, they insinuated that we were just trying to scam our home warranty! We had 2 other SUPER reputable Angie’s List companies come out and they both said that their report was ridiculous. And frankly, I agree! I totally believe that they are getting paid off by home warranty just to make up a report! Never ever use this company! Would give zero stars if it was an option!