Always Plumbing

Was referred to always plumbing. The lady who scheduled the appointment was very friend. I was told I was going to get Jim (the gentlemen I was referred to) but Dave, I believe his name was, showed up. Dave was professional and on time but no call to let me know they were on their way like the lady scheduling the appointment said they would. He fixed the main corroded pipe that caused me to call plus a toilet issue he found while removing it to get to the pipe and upgraded how the draining was set up under the sink. I appreciated all of that. He offered to clean everything up which I appreciated but wish clean up was done better. Have some stains on my tile I’m currently having a hard time getting up to include blue toilet water stains. Wished I would have been shown receipts for materials so it didn’t seem like he just made a number out of thin air for materials. Also wish I would have been told by him or the girl scheduling appointments that they charge even for driving time to go get parts. I appreciated how fast he worked and never acted like he was trying to “suck away the clock time.” I also appreciated availability. They were available next day from when I called. At the end of the day $80 an hour is on the better deal side for Quad Cities plumbing and one of the few people I could find that was willing to come out and not charge for inspection. That’s a huge selling point. They charged me 2 hours at $160 plus $56 in parts plus $16 in tax for a total of $232 to get the plumbing issue, I called about fixed, plus getting two additional things taken care of. I would recommend them to friends in the future.

They came out for a second opinion for my water heater per my insurance company. Guy was knowledgeable about code and fixing the issue. Unfortunately they were only a second opinion and not the actual installers. Thanks for the help anyhow.

Was running late and did not bother to call and say anything. Utility sink still leaking at pipe below which was corroded and should have been replaced along with faucet. Did not really explain what whole job entailed. Poor workmanship. Sorry but communication is key for good customer service. As a fellow business owner I believe in good communication and explain how job is going to be done.

I have actually lost sleep over the poor service I have received. We contracted out a Sewer Scope for our clients 5 days ago, I have called every single day multiple times, including the owners cell. I have left voicemails, texts and emails to receive the report for my clients. Nothing, crickets. Completing ignoring us. Now my clients are without their report when I had told Always they were on a tight deadline, and now that deadline is over today. And I should have known because first job they did for us, the report was simple, no letter, no recommendations on repairs, and I called 3 times to pay my bill and they said only the owner can take payments. I asked them to please note my account that I have called numerous times to pay.

Replaced water heaters at two of my rental properties. Did a good job with the plumbing, but been waiting for two weeks for their FEIN as required by IRS bus large business expenses. Guys? Got FEIN?