Gallon Plumbing

Maddie was really helpful and down to earth in our home. Like some of these other reviews say, she was upfront with the prices and it even ended up being cheaper than we originally anticipated. Yes, the prices are a little up there, but other than that, I couldn’t be happier with her service. We now actually have a shutoff valve for our house rather than having to ask our neighbors to turn off the water to the whole complex.

My experience with Gallon Plumbing was fantastic start to finish. Katie who answered my call & set up the appointment was absolutely lovely. Maddie the tech was very thorough & personable. The turn around time was amazingly fast. You can tell that Gallon Plumbing is a customer service driven company. They will be my go to plumbing company from now on.

Called Gallon Plumbing about a month ago for a leaking washer turn off valve. I was able to talk to someone in the office right away and was called back within an hour with a time frame of when they would be there that same day. Maddie, the plumber, explained upfront how Gallon bills. They charge by the job, not by the hour and she gave me 3 options for the repair work that needed to be done. Everything was explained to me, upfront, in detail, so there were surprises. The valves were corroded and needed to be replaced and some of the drywall needed to be removed to access and check the pipes. Maddie was very professional and was at my home for several hours. I would rate their response to my call a 5 star and Maddie a 5 star plus. I do think their prices are a little high and would rate that part a 4.

Gallon does a great job making sure the job is done right. Their technicians make sure to test any repairs that they make to ensure a quality job. We had our sump pump and back up replaced in March, but the pump float on the primary pump was not functioning properly. When I called to have it looked at a technician came within the hour and resolved the issue at no charge. She even ran test to make sure that the new float was functioning properly and wouldn’t encounter the same issue again.

Maddie was awesome! On time, pleasant, and professional. She had our problem fixed and fixed right in no time. However, a few hours later water was seeping from the front base of the toilet. It continued to leak Friday morning and I called the office. Was told a technician would contact me shortly. No call by Saturday so we called the office twice, both times the voicemail was full. We really need to have this leak fixed - it was not leaking previously.