Fix R Us

Mike presented as a person that could help repair my water heater. He is not honest, is only concerned about squeezing money as much as he can, has little respect for people. I gave him $85 for the service call. He said the repair was $350.00. In the end the entire bill was: $432.00! He took 4 days to repair, he charged me additional for picking up the part and delivering it, he charged another service charge, he did not credit the $85 but only $50 and pocketed the other $35. Run! Do not use this guy! Fed up...

Mike, our tech, went out of his way to not only fix the problem but also provided awesome customer service. He explained all issues in detail and, because I am out of town, he provided photos and follow up. I needed the job completed in 24hours and several other plumbers couldn't get it done on time Fix R Us, promised they could complete the job and they did. Awesome!!!

I had an issue with my water heater. Mike came out and looked at it. Said it couldn't be fixed as the model was discontinued. He quoted me for a new fixture, I felt like it was high but given that the holiday was in 2 days I needed to get it done. Before he even worked on the unit, he requested to be paid in full. I paid him in full which I should never have done for a few reasons, but I did. The bill (labor) was extremely high given the work to be done. Either way, the unit was installed. His installer was great, but clearly it was the installer whom was the professional. Mike quoted me for all kinds of exterior venting kits and stuff which to me was never used and I was never refunded anything that may not have been used. He made it look like I was getting a deal which clearly I was not. I know I over paid for the unit and the labor and given the time frame of the events i can understand some of it, but not the ridiculous price I paid. He is not a plumber, he hires out other plumbers to do the work but if that's the case, why not just pay a real plumber to do the job. I dont expect you to know everything about plumbing because you own a plumbing business, but it was clear who knew what they were doing during the install. Shame on me for being pressed for time and not getting another quote. But hopefully my experience can shed light on someone else's before they leap. Will NOT be referring this company in the future. Response to your response: I was not referred to you by the manufacturer, you were on their list of service contractors. Yes I spoke to the manufacturer over the phone that the unit could be replaced but I would be taking a chance. So replace the unit. So because I paid you in cash, the whole amount is due? That still makes no sense. And he drove with me to 1 ATM and 1 bank to be paid in full quite a bit of cash ($3000+) for a job he has yet to do, so where does he lose? He doesn't. The work I was originally quoted for wasn't the work done. By relocating the unit saved you time and materials but was never compensated for that. Because of the relocation of the unit, my water utility bill is $20 higher because of how much water I have to waste in order to get hot water. Thats why I waited 2 months before my review because I wanted a complete picture. I have that now. And the wall drilled through was a 12" cmu/brick wall. For $1200 worth of labor completed in less than 6 hours... I would hope that drilling through the wall would be included. He was supposed to drill 2 but only did one because the real plumber and labor man had to leave so after telling me the unit MUST be vented from outside and that I need this special kit, the vent is pulling air from inside the mud room rather than outside. No money back for that either. What's most interesting about your response, you never denied that you weren't plumbers. Thank you for that.

The absolute WORST experience I have ever had with a plumber. We found him through our home warranty. He attempted to persuade me to pay him directly without using home warranty which felt a little shady. Then he took two pictures and left....water was still leaking. We called him after the weekend to see if he was coming back after we got approval and he said “I am not taking any home warranty clients anymore and if we wanted his help we would have to pay him full price directly! Well, if you are in the warranty network and accept our case and take our deductible payment....then finish the case!!! He then used us as leverage to elicit payment from the home warranty company and then tried to get us to pay full price! Worst business practices I have ever seen! Don’t ever use this guy he is so unprofessional and I hope karma comes back on him! Shame on you.

This company is very professional and did the job right the first time! Thanks Mike!!!