Griffin Service AC Repair/Installation, Water Heater, Plumbing

Our heat went out suddenly late and I was able to call and get an appointment the very next morning. When the technician was on his way I received a phone call with an eta then shortly after a text from the company stating who the technician was with a short bio and a photo of who was showing up, I really appreciate this detail from their company! The technician Joe was very polite, Joe kept me informed the whole time he was working and as to what he was doing and what was needed. He even took time to answer questions about some additional products we were interested in and to discuss their membership plan with me as well, since our unit is almost 21 years old. Joe was the first technician that has not told me my unit will probably die on us soon because of the age, he just recommended keeping it serviced to keep it thriving at its old age. I will definitely continue to use Griffin Services and highly recommend them.

I have been in the customer service industry for almost 30 years and let me say that this company understands what those words truly mean. Easy to book appointment? Check. On time? Check. Friendly/easy service? Check! No one wants to every have to buy a new AC but Griffin makes it EASY and so much more affordable than I could have imagine, only $78 a month payments which easily fit into my budget. Griffin advertises legendary service and they DO NOT disappoint. My consultants name was Kyle and if you ever need anything I highly, highly recommend asking for any of his services. He is like the son I never had and I truly appreciate all the time and effort he put in to understanding my concerns/needs.

I called a big name company who told me it would $148 just for them to come out. Plus $30 something for each 15 minutes if the service took more than 45 minutes, PLUS parts. I am so glad I looked for another option and found Griffin Plumbing. They had a special that was less than half what the big name company wanted and they would waive that if I elected to do the repairs they recommended. My plumber's name was Alan. Ge was on time, professional and friendly. He fixed the problem for in a timely fashion and was thorough in explaining what he was doing and why. The service call took about 90 minutes and cost only slightly more than the other company wanted to charge just to come out. I would give give Griffin and Alan 5 stars. I have found a company I can trust and a plumber that I like and I will call Griffin for all my future plumbing needs.

This is my second time working with Griffin Services A.C. repair and both times it's been pleasant. The technician Scott R. called ahead to give me an estimated time of arrival which was helpful for my schedule. Scott made sure I knew what service he was providing and the breakdown of cost before starting. He was respectfully of my home and instructed me on how to keep my vents cleaned. He also left me an extra filter! I look forward to working with them again in the future.

In the middle of summer our AC stopped working. We put in a call to Griffin Service and they were able to come out right away and check things out. It was hotter than heck as we were waiting for the bad news. We were sure it was going to have to be replaced, but how much money would that be?! We got the answer quickly... under $200, yay!! Even though our AC was old, Griffin was able to replace a blown capacitor and give it years of life! What a relief. Five stars EASY