Ben Franklin Plumbing, LLC

Called Ben Franklin Plumbing to provide an estimate to completely retrofit old water pipes in a Townhome. Scott arrived an took almost two hours examining, drawing plans, talking about options etc. This was on A Friday. He assured me he would get the estimate to me no later than the following Weds morning since time to get the job done was a concern. Weds came and went; no estimate. I called and was assured I would have it Weds afternoon. No estimate. I called Weds afternoon; she would track down Scott and call me back with an update: no call back, no estimate. I called Thursday morning, was told Scott was out sick, but she would have someone else get it to me in a few minutes; no estimate; I called back she put me on hold while she called Scott; came back on to tell me I would have it shortly; no estimate, no call back. This is the type of poor customer service that is so irritating. Is it that difficult to simply make a call to say "we are still working on it"? I will go out of my way to let everyone I know how bad Ben Franklin Plumbing is.

The worst plumbing company I ever hired in 50 years. Called to fix two Moen faucets. They walked off the job after creating a leak I did not have when they arrived with out stopping the leak. This plumber did not have the skills to get the problem fixed.

TERRIBLE EXPERIENCE - DO NOT HIRE - They failed the 1st rough inspection (Ft Lauderdale), alway showed up late, never stayed until 5pm and the inexperienced Plumber they sent to our condo rehab project had a terrible attitude. After we fired them, the new Plumber discovered Ben Franklin stuffed oakum around the drain pipe with NO watertight lead seal. Are you kidding me? This co. has a plumbing license?

Highly recommend this pluming company. They came and fixed my water heater in only an hour. Scott the technician was knowledgeable and professional.