Rock Plumbing, Heating & Air Conditioning

Rock Heating & Air Conditioning continues to impress! Their technicians are wonderful! I absolutely know I am receiving the best service with this family-owned company. Austin was the technician who performed regular maintenance service on 2 units today. I greatly appreciated receiving a phone call advising me Austin was ahead of schedule, and asking if he could arrive earlier than my appointment time. He was professional, friendly, and very thorough. He answered all my questions, offered suggestions, and made sure I was comfortable with the programming of my units. Overall, Austin / Rock Heating & Air Conditioning provided EXCELLENT customer service!

Rock Heating and Air was quick to respond to my furnace issue, they came out within hours of my call. I received a call from the office when my tech was in route as well as a text with the name and a picture of the tech that would be at my home. Thomas was awesome, super friendly, he gave me dog bones for our dogs, I thought that was pretty cool. Thomas did a full diagnostic test on my unit and quickly resolved the issues. He didn’t mind that I watched him work and he communicated with me the entire time, I never had to question what he was doing or why he was doing it. His customer service skills are top notch! Thanks, Thomas! I appreciate you!

Very professional, highly knowledgeable and great value service. I contacted several other service providers and none offered free estimate and or offered really outrages estimates. Highly recommend this company and likely will be contacting them again for continued service maintenance. High quality furnace install, seals, all safety checks and went the extra mile to ensure everything was done properly. Veteran owned company worthy of my praise. Thank you Chris and Zach!

Today, the service professional, Tom, did a great job cleaning our blower motor. The week prior, we had Austin at our house doing a complete inspection on our furnace. He found an issue and fixed it and since then, the heat has been working perfectly. He was very professional, clean, and did a great job explaining what he was doing/testing for. I signed up for their service "club" which seems like a very reasonably priced deal to maintain my furnace in the Fall and AC in the Spring. Given the two experiences I've had so far, I'm very pleased with Rock Heating & AC and would recommend them to others.

Tom was the technician who installed a new furnace humidifier for us as our home did not have one. Observations are 1) he called ahead of his arrival and was on time, 2) he had everything necessary to complete the job with him, 3) he worked ... no breaks to answer his phone or to make a call, 4) he knew how to properly install the furnace humidifier and lastly, when he was done and had checked out the system to ensure proper functioning, he sat down with me to review the product operating manual and then we went to the humidifier and he explain everything again, ensuring I understood. In summary, if you get Tom as your installer, you got a very good installer if not the best!