Cooper Heating and Cooling

This was a very good experience. Cooper installed a mini-split system for air conditioning/heating. The work was done professionally and without any problems. The crew was courteous, responsive to questions and requests, and they worked very hard, even in inclement weather. The project was completed in the promised time and they worked with me promptly and effectively to get the rebates I claimed. What a terrific company all round. (By the way, no relation to anyone in the company).

It has been a wonderful experience it has been to do business with Cooper Heating and Air Conditioning. • We were comfortable with the sales experience and felt that the unit we chose was recommended based on our needs and not upsold or pressured to add things we didn’t need or want. • Installation was seamless and the installers were knowledgeable, courteous, efficient, and professional. • Post installation was prompt and helpful in scheduling the building inspectors. As a testament to the quality of work done, both inspectors (electrical and mechanical) expressed their pleasure in the quality of the work and that everything was done thoroughly and within standards. As the mechanical inspector said, “It’s always nice to be able to sign something off on the first visit and these guys made sure it was done right.” Thank you for a positive experience and we will certainly recommend Cooper to friends and neighbors!

I have read a lot of these reviews and Cooper did well. That is not the case with my family. We received a bid and promptly over got billed over $6000 dollars but we still can't get returned phone calls, an Air conditioner or our money back. I guess it is a good thing we purchased this AC through Costco and we are trying to get Costco to wake up also. Piss pour performance to Cooper heating and air also Costco. Very unhappy!

Tomorrow our temperature is supposed to drop to 25 degrees. You can imagine my panic when we turned on our furnace on Sunday and it ran through the night then nothing. The thermostat appeared to work fine but the furnace was not responding. I contacted Cooper Heating and Cooling and they advised me that they could have a technician out to my home on Wednesday between 9:00 am and 11:00 am. Cesar C. Arrived at our home and was a very polite and professional. I was a electronics technician when I was in the Air Force but this furnace was way beyond my expertise. Cesar opened up the furnace, made a few measurments with his meter and removed a relay. He then checked the relay and went to his van, and to my surprise he had the relay needed in his van. He replaced the rela and WALA the furnace began to operate! Thank you Cooper Heating and thank you Cesare. It was actually a pleasure to pay for the services he provided. PS He researched it and the relay was still under warranty so I was not charged for the relay.

This is year 4 of service with Cooper. Today, we had the annual check done for the AC. Barrington was incredible. He called before coming to ensure it was ok because it was an early appointment. he arrived promptly and went straight to work. Throughout his visit, he took the time to explain to me in layman's terms what he was looking at and what each measurement was about. He made several suggestions to improve the airflow. In short, he was professional, courteous and caring. He clearly sets the standards for what every tech visit should be like. Great service from sales, to chatting with office staff and an incredible installation is why I most highly recommend Cooper to any and all.