Silver Streak Rooter

I have never paid 525.00 to get my toliet unclogged. Should have not have listened to anyway plumbing that told me to call them.

The older guy named Dave or David came out and was here for four hours and charged us $450 to literally fix nothing. We called a different service directly afterwards and they fixed the problem in less than an hour. They told us they didn’t run into any of the problems Dave had. Huge waste of money and will never use again.

I had them come out on a wednesday to snake a clog in my line. On saturday morning the sewer backed up into my bath tub again. My daughter had flushed some hand wipes down the line that had clogged to pipes. They cleared the clog but did not flush all of the wipes out of the lines so the existing wipes in the line clogged again once the water started flowing and caused the second backup to occur. It took a couple days for the pipes to fill with water and back-up into the bathtubs again. I explained the situation to the lady that answered the phone and she said they would charge me another $210 to come out again and fix the problem they didn't remedy 3 days earlier that cost me $300. When said I wanted them to properly fix the issue I already paid them for or get a refund, she promptly hung the phone up on me. I plan to take them to small claims court. Terrible customer service and charged me for something that wasn't properly fixed. Luckily the septic company that pumped my septic and recommended Silver Streak to me (Eagle Plumbing and Septic) understood how unprofessional Silver Streak handled this situation and offered to come out and fix the issue free of charge. This company does not care about their customers, only their bottom line. Stay away from them at all cost. I run a business and have had a few instances where I've had an unhappy customer, but I have always bent over backwards to remedy the situation. Never have I hung up on a customer. I was not rude whatsoever when I was talking with the lady at Silver Streak. Very unprofessional!

Thank you so much Silver Streak. Being a new Grandma raising kids is a lot different than when I raised my 3 daughters and 1 son. I learned about the new problems that come with flushable wipes. Disaster! I am so happy that when I called these folks came out. I was completely shocked. The man showed me tons of these wipes stuck in my outdout pipes. I thought for sure it was going to be worse than that. I wanted to put this to all out there DO NOT USE THESE FLUSHABLE WIPES IN YOUR TOILETS. Right in the trash these go from now on. Thank you for saving my kiester from having a big mess. Appreciate you all for being terrific all the way around.

My wife and I had a drain stoppage in one of our units on our property. I really thought this was going to be a big disaster, plumbers always seem to charge an arm and a leg. We actually was going to call another company at first but found on Facebook this company through the message board about a week ago. We called them and they came right out and had the job completed in a little over an hour. Mind you that our units are all connected and pipes were all backed up. Thank God that the service was done. I won't ever call anyone else again. I was given me some business cards that I will be handing out to all my friends. Our friends have, from time to time have simple issues but usually get taken advantage by these big advertised companies in the phone book. I have never posted reviews, maybe every now and again, but will be the first to leave a tip at the local restaurants for good service. Thank you Silver Streak Rooter