Home Services at The Home Depot

Horrible experience planning and executing bathroom floor tile job. I will never use a contractor through Home Depot again. Lowest quality trades workers used.

Do not trust their shipping services. Ordered vinyl flooring. Went with them because flooring specialists were friendly and assured me I would get my order before the end of the month. Estimated delivery on receipt was July 22nd. Opted in to the receive text message updates of shipment. They called me to set up delivery for July 29th between 10am and 4pm. Delivery never showed up. Notified them of problem later that day. 5 days later, delivery still hasn't showed up. No text messages updates or attempts to notify me. Home depot needs better coordination with their shipping partners and needs to fix their communication to customers when shipments are not on schedule.

If I could rate a zero I would. Home Depot installed carpet and kitchen flooring for me. There are many different levels of coordination that have to be gone through when they install for you. There are people who measure, others who install, others who deliver, others you buy from, others you deal with when you encounter problems, etc. I had problems with about everybody other than the original sales people. I also have had a refund coming for about two months. I still don't have it in spite of two half hour visits to the service desk and numerous phone calls.

Had a small bathroom tiling project done by them. Awful. They didn't remove the tile underneath, so it sits well above the other flooring. The whole project was painful. Home Depot works with a subcontractor and the info exchange was painful (they said we were replacing trim - not true, no one ordered the transition piece, so they called me at work to send me out to get one - I am no flooring expert). I was paying them to do it to avoid the hassle, but I wound up spending a lot of time off work dealing with issues. The transition piece cracked - probably b/c the floor sits up so high. I've been working with them for 7 months to have it repaired and once again, there has been miscommunication with the contractor, and now I'm headed back to the store to select the color for the transition piece. It would have been far easier to learn to tile and do it myself. Wouldn't use Home Depot again. Ever.

I was just reminded why I stopped shopping at Home Depot. I used to shop there a lot, actually. I bought an entry door for $2000 a year and a half ago, had it installed by Home Depot, and today they tell me it's my problem that the door doesn't close. If they come out, just to look at it, it's $150. how does the $2000 door not last for 2 years? Bye Home Depot for the last time!