
- Country: USA
- State: Texas
- City: Fort Worth
- Address: 2554 Decatur Ave, Fort Worth, TX 76106, USA
- Store
Absolutely do not do business with these people. They held my money hostage. We had Sergio do 3 jobs at our previous home and were okay with the work. Our new home flooded 4 days after moving in and we've been working with a contractor that the mitigation company recommended. The new contractor quoted us pretty high for some work not related to insurance, so we asked Sergio for a quote. While at my house, my wife asked Sergio to do additional work that we were wanting done and was happy with the quote. She gave him $900, half of what he quoted because that's what he asked for, and he was going to start work in about 6 days. After he left, my wife realized that I already contracted the additional work out that she asked about, but we still wanted Sergio to do the work that we originally wanted the quote for. We called Jose, his son I think, the same day and told him that we didn't need the additional work done, just what we originally wanted the quote for. Jose freaked. We told Jose that we still wanted to do business with them and had several other jobs that we wanted done, but Jose wasnt having it. He gave us a ridiculously high quote for what we originally wanted done, basically the same quote as the quote with the additional work included. We tried to work with him, but he wouldn't budge, so we asked for our $900 back, the same day that we got the quote. Jose refused to give us our money back, saying that they already bought $900 worth of materials and time "wasted on us", which is ludicrous because the majority of what we needed done was taking off paneling, tape, bed, and texture and I hadn't even picked out a paint color and this is the same day I asked for the quote. When I pressed for a list of the materials purchased, Jose couldn't come up with an answer. Then Jose decided that we should pay him $100, and then he would give us $800 back, when I refused, Jose said that he would keep the money until we agreed to give them $100. After threatening a police report and filing a small claim, Jose relented. We were able to get our money back at 9 pm, after insults from Sergio. What absolutely baffles me is that 1) we were still wanting them to do a lot of the work, just not what I already had contracted out and they wouldn't do it unless it was all of it. 2) we offered to work with them, but Jose's ego prohibited him from doing so. They had no problem taking $900 of our hard earned money without doing any sort of work whatsoever. These guys don't deserve your money. They also advertise a FREE estimate, but be careful, it might cost you $900.
Dependable, hardworking and honest.