Home Services at The Home Depot

So order carpet 2 months ago warned me at the time will take awhile. Installers call 15 minutes before hand to reschedule, let it go. Then they mess up the grade and color of the carpet being installed, upset but will let them fix. Call they will look into it and call back next day and give call back phone #. No call, leave 3 voice mails. Still no response. Call store directly again ask if can be put on hold hear them talking about me, then transfer me with no warning to number that rings 5 times and hangs up. Thanks for nothing guess I have to go to store so they cannot hang up or ignore me.

Just called for advice on an appropriate size AC unit for my house, during the process I was transferred to a total of FIVE different people who would all tell me that they needed to transfer me to another department. They were unable to answer my inquiry, and lacked the ability to even find the right person that could. Fifteen minutes of time...wasted.

We are finishing up a major kitchen remodel where David Halliday became our designer. This was a lengthy process from planning our new kitchen to ordering cabinets to receiving them and dealing with minor problems as they occurred. He was very helpful in every regard... being very good at anticipating design problems thus avoiding many pitfalls when dealing with a do-it -your-selfer as me. Was very comfortable working with David as he helped make the experience very enjoyable.

This is one of the worst customer service experiences I have ever had. My garage door opener hasn't been working for months. I bought it from Home depot. When I called them their usual response was 'We will call the installer and get back to you. The installed will give you a call back. I did not get a call from the installer for months. Home depot would call me back and say'Oh we have let the installer know'. THEY WOULD NOT GIVE ME THE NAME OF THE INSTALLER COS THEY COULDNT FIND IT!!!Last week when I called the manager and made the same complaint this is what they discovered 'Oops!! I SEE THERE IS A GLITCH IN THE system. THE INSTALLER WASNT NOTIFIED! Sorry. This time I have made sure the installer knows." It took them 4-5 many months to finally realize that there IS problem with their customer service interface. 2. Also twice the customer service people would hang up on me. Thats unprofessional and cheap!!