Terry's American

My AC stopped cooling on the weekend, the hottest day of the summer. I called Terry's and they had it repaired before noon. They are efficient, capable, professional, and very good to explain what needs to be done. And, their prices are fair and reasonable. They are the best!

I had a technician come out Monday and look at our AC unit. He recommended for me to basically get a whole new unit and wanted me to spend over $6,000! I got a second opinion and replaced a $30 part. Now my AC is working great for way less than Terry's American suggested. What a scam! I had to pay $100 for Terry's American to look at my AC unit and to quote me an outrageous price! They also, try to get you to sign a contract for them to do routine maintenance on your unit in the fall and spring before they even look at your equipment.

I have used both Jason and Tyler and couldn’t ask for better customer service. Even though it was still under warranty they took care of my AC fast which shows they take of their customers after the sale. Both of these guys were professional and very nice and polite. My AC problem was fixed and I would highly recommend Terry’s.

I had them come out for a clog that was just on the draining of my washer. $350!!!! The lady who made the appt was really nice. They did come out the same day but they said 2 and didn't come until almost four. He said he had to go on the roof. I didn't even know they could do that. After about 45 min he was done and said it would be $350!!!! I was never told the roof was a higher cost. They basically charged me $350 and hour labor. It may or might not be an industry standard but I would be careful of this company and stay away!

Recently my husband and I had our heater routinely serviced through Terry's and they sent out a gentleman named Kirby. We can't say enough good things about the excellent service we received from Kirby. He very professionally and very thoroughly checked our heater system and serviced it, but also checked our water heater and answered questions my husband had about it. In this day and age of everyone being in a hurry, Kirby gave attention to detail, and it was obvious he knows the value of a job well done. We hope we'll see Kirby again the next time our service is due!