
- Country: USA
- State: New Mexico
- City: Albuquerque
- Address: 4020 Vassar Dr NE, Albuquerque, NM 87107, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: 8:00 AM – 5:00 PM
- Sunday: 9:00 AM – 5:00 PM
Our thermostat stopped working and our house is beyond hot. The woman on call answered once out of the 15 times we called not exaggerating... she said she would get someone to our house for $129 I told her I would call back because that's not what my paperwork stated being a club member and all I am only supposed to pay $79... She turned the on call phone off ???? so much for 24 hour service that's supposedly guaranteed
We woke up Friday to no hot water and a dripping water heater. Called home depot who sent us over to MCS. Robert was at our home within an hour, explained everything thoroughly to us and spent time answering all our questions. We ran over to home depot and purchased a new water heater, which Robert then picked up. We were even able to upgrade to a larger tank, something I've been wanting since we moved in 12+ years ago. Robert got everything installed the same day while being an amazing person as well. We were able to use our home depot card to pay, which took a lot of the stress of an unexpected bill off our chests. Robert not only brought our system up to code, but added extras to help the tank be as efficient as possible. Highly recommend! Thank you!!!
Miguel and Daniel did a great job very clean and respectful.very satisfied.
Would I recommend these people for a contract -- Absolutely. MCS came out to our home and replaced a water heater that our home warranty insurance wouldn't replace under the warranty. From the first look at the WH Richard Trevino said that he could see at least 3 code violations and wondered why the Home inspector did not note them. Had the inspector noted the violations the seller would have replaced it at their charge prior to our purchase. The home inspector is getting a less than stellar review due to his shoddy inspection. Through Home Depot and MCS the replacement price ended up being about $800.00 less than was quoted from the Home Warranty company. Richard was helpful in his explanations on what he needed to do and made sure that the work was done professionally. At the end he made sure his work area was clean and neat and a training for care and maintenance was fully understood. A Technician like Richard goes a long way towards getting people like MCS recognized by the community as people you can depend on for fairly priced quality service. I will call on them again the next time I need service.
This was my first experience with mcs. Our water heater was leaking and needed to be replaced. They were available to do a same day installation at no additional cost. Robert T was amazing! He arrived on time. Robert completed the job quickly and was courteous. I would recommend this company you to all my family and friends because of Robert. He did a great job explaining the new code requirements. Very professional and knowledgeable. Thank you for a job well done.