Home Services at The Home Depot

It was great because every one of my questions and request was answered and shown to me where the items I came looking for. Overall experience was great ????

Very bad customer service. Mother has arranged for someone to come out to our house to check on the door size and amount of work to be done and schedule an appointment for installation. She was told someone will be there within couple hours, paid a deposit and waited all day for someone to show up. The next day she called and was told that there is no-one available and won't be available for the next 48 hours. After complaining to the manager there was nothing done to satisfy a long term customer. They were not interested in doing business, they just offered to cancel the order.