Pride Cleaning & Restoration Mold Remediation of Wilmington NC

Pride came in and professionally investigated all possible problem areas. We would have had a mess if we had just cleaned up what we could see. Pride hired experts to remeasure all of the moisture and mold readings they had taken. All agreed on what needed to be remediated. They are working directly with our insurance adjuster to make sure all of the work is covered. We do not have to be involved, “Whew”! They were recommended by a friend and have exceeded all expectations. The the whole staff is great. I think every insurance agency should recommend them for a fair and excellent remediation. The first day we watched Kayla work, we knew our house was in good hands. All of the staff are exceptional. Thanks to Art, Dennis, Matt, Christine, Mattie and Alex. There are more to thank. Thank you, Pride!!!! Karlee and Jerry

Pride cleaning and restoration are amazing the experience I had with them was phenomenal I met the owner of the company Jim he came to my house and explain to me all the potential hazards that were in my home he also made it really easy to understand what’s going on during the process and made sure I was comfortable every step of the way I would definitely recommend Pride to anybody that had any issues during hurricane Florence thanks Pride

First they came out to look at a very isolated area for mold. And then they would not come and treat it until the president came out to take a look. He walked through the house and told me I probably had moisture all behind walls and many areas. He stated that all the molding that was remotely moving away from the walls indicated moisture. He said that they would need to have a special test done and use some fancy term where they come in and poke holes in all the walls to test for moisture. He said a moisture reader could not accurately identify moisture as there was plastic in front of the insulation. That test would cost me $3600 He then grilled me on who my insurance company was and that they would have to pay for it and wanted details regarding my carrier. He then play the emotional card and told me that if I was his sister that he would highly recommend this test being done and showed me pictures of other houses where the moisture reader didn’t detect moisture and yet they found mold. He said if I did it now the insurance company would cover all of it. But if I ended up not doing the test for finding them potential mold then it would all be on me so that I needed to go ahead and do it. I stated that I just wanted to have the small area treated and I will make a decision after talking to another company. He got quite huffy and left. They then charged me more than what they had quoted to treat that small area. It took them 19 seconds to spray and they charged $350. I had another company come out and take a look and they felt confident that I had no mold in the areas he discussed. I would not recommend this company and would not trust anything they said .

I met the owner of Pride Cleaning and Restoration at my local real estate Investors association meeting. He showed up impromptu after Hurricane Florence and explained to our group how he came to the area to help out a friend who was in trouble with damage to their home. He was very genuine and likeable. I decided to call him immediately the following morning to see if he could help me out with my own damaged properties. He came over promptly and assessed the damage and spent the time to explain and help me understand just how far the extent of the water damages were. I am a licensed general contractor and thought I had things under control but had an eye opening experience after Prides evaluation. Without them I would have agreed with my Adjusters opinion of the house being okay in general. The reality was almost 100% of the insulation in the walls was wet enough to be growing mold over time. Without their expertise I would have left the walls as is risking exponential mold growth and potential health hazards in the future. They also offered to help with my insurance claim and make sure those hidden damages would be covered. Thank you Jim!