N E Bob Waltz Plumbing & Heating Inc

I'm giving 2 stars only because the two plumbers that came to our house and did the work were polite and professional. I have only nice things to say about them and the work they did. I called and scheduled an appointment for 8-8:30. The day before my appointment the office called to confirm my appointment, but said they'd made a mistake and didn't realize the plumbers had a first-thing appointment ahead of me, and my appointment was moved to 9-9:30. This wasn't the end of the world by itself and I would still have given 4 stars. When I scheduled the appointment I specifically made a point to indicate the house had never previously had a garbage disposal (no switch or below-sink outlet for a disposal) and inquired whether that was something they could do. The scheduler was adamant that this was something they could do. When the plumbers arrived, it turns out, they could not. Now I have to schedule an electrician to come out and do that part, and probably take more time off work. Advice to the people scheduling and answering the phone calls in the office, listen to what your potential customers are asking for so you don't waste their time! Edit: revising to 3 stars since Bob himself called and let me know they provided some training to inside staff. This is a good step towards CIP.

We recently renovated our kitchen and Waltz Plumbing took care of all our plumbing and gas work needs. They did all the work in a timely manner. They were kind, courteous, and did quality work. I'd recommend them to anyone in a heartbeat!

Our air conditioner stopped working and they came out same day They could have easily said 20 year old unit needs replaced at 7000.00. Instead they changed a capacitor and got it running in 1 hour. It was 87 today and going to be 90 tomorrow. fantastic service, not enough stars for the service provided it should be 10 stars

These guys just installed an HVAC unit specifically for our top floor. It has been a week now and I wish I had done this 5 years ago. It is such a wonderful feeling to walk up to the top floor and actually feel the coolness even before you get to the top. In 23 years we have never felt such relief from the heat. These guys were very courteous and did great work and cleaned up every day that they were here. Can't say enough good things about them.

This company is a life saver! Our hot water stopped working and one company told us we needed a new hot water heater ($3,000+). I reached out to NE Bob Waltz and they sent a technician out the same day. Todd diagnosed the problem and we ordered a part to come to my house the next day. The part arrived and Todd was there immediately to install it. He was so diligent in checking in with me to see if the part arrived and he was even going to install it if it showed up after hours. I can't say enough good things about this company. They don't try to rip you off! I would 100% use them again for any other plumbing/heating need.