Futch Heating & Air Conditioning Inc. Louisville Heating Repair, Heating Service, Air Conditioning Service, Furnace Repair Louis

After a power outage late in the night left us with an AC unit that wasn’t working, Pete for our here quickly, got us serviced and helped bring us to date with the unit, as we just took ownership approximately two months prior with no info on the unit. He was very professional, quick to get the job done, and had our house cooling down in no time! We will gladly use them again for any future HVAC services and will be happily recommending them!

Poor service and contradictory stories. Different technicians came out at different times for my newer AC unit and each tech has a different story of what's going on. Nevertheless, the bill keeps growing and the problems still exist. My house is luke an inferno and I am over it with this company! Very frustrating. Even the charges quoted aren't even the same! Plus, I do have a problem with someone smoking a cigarette while at my house performing a service. It's tacky, rude and unprofessional.

Extremely disappointed in the service provided by Futch Heating & Air. We called the company because they were the original installers in our 4 year old home. The tech arrived at 4:15 even though the window of time he was set to arrive be was 12-3. I had to call the company at 3:00 just to make sure someone was still coming out. I understand some jobs take longer than others so the tech showing up late didn’t bother me. As soon as the tech arrived he said he doubts he can fix my problem since it was already late in the day. Mind you he hadn’t even looked at our AC unit. He was extremly rude. You could clearly tell he did not want to work. He was aggravated that our unit was in the attic. He found that the pan was full of water and it felt like he was complaining about it instead of trying to tell us what the issue was and what caused the pan to fill. He drained our pan and added more Freon to it but said he doesn’t know if there is a leak or not and that we would need to make another appointment to get someone out to check for a leak. We asked numerous questions about what the issue was and he didn’t care to explain any of it. I doubt he knew what he was doing. Three days later our AC is out again! I called a different company and they discovered we had a clogged drain and that we had way too much Freon in our system!! I will never use or recommend Futch to anyone!

tech came to our house, spent five minutes diagnosing the problem, said it was a "loose connection" which he fixed. Then charged us another $80 on top of the charge for the diagnosis. That night the problem began again. When he returned he spent five minute looking and said we need a new control board and would let us know when it comes in. My husband is mechanical engineer and finally had time to spend looking at the unit. The control board is fine. It is low on pressure. It is part of the standard diagnostic procedures to check this. The steps are listed in the manual we printed off from a google search. Either the tech was incompetent or he was lying. Either way we are going to get our money back and never use this company (they installed the unit as this is a 2 yr old new build) again.

Our old heating system was costing us a lot of money in utilities. Futch Heating & Air Conditioning's technician came out and told us about the best possible solution for our home. And they installed the new systems the next day. It is quieter then our old system and our electric bill had dropped significantly!