SERVPRO of Panthersville

The worker came out in immediately and did an excellent job in a timely manner. He was very professional and courteous. There were no delays in how the work was done. He explained what he was going to do and how long it would take and to my delight he exceeded my expectations. Well done!

My parents' home was flooded by a broken refrigerator hose and had other biohazards in place. ServPro of Panthersville came to the rescue IMMEDIATELY and cleaned both rooms spectacularly. I strongly recommend them to anyone who has a biohazard or flooding need.

Its 2018 and ServPro refused to provide me an electronic copy of my invoice after I told them the copy sent to my adjuster was never received. They insisted I wait until my copy came in the mail. When I finally got the copy in the mail there was no itemization on the invoice only a dollar amount but no explanation of what was done or the cost would breakdown. When the guy initially came to the house he said no pre-authorization was needed because the damages shouldnt be over $2500. I received a over $3000 bill. The hardwoods were never removed until day 4 which is why drying time took even longer. In the process of removing the floors and moving the fridge, other parts of my floor were damaged outside of the water damage which is completely upsetting. ServPro did come out daily to check thats the one thing that was done right, but I'd never recommend them or use them again!! I argued for 3 days over a simple electronic receipt to keep my claim moving and the customer service person Irene refused to do so because it was against policy. What type of policy is that in the age of electronics.

Servpro did an excellent job to help with the flooding at my property. Michael was very professional, he was at the property within 30 minutes of my call. He gave me peace of mind. Highly recommended!

Thank you for doing a wonderful job in my house! Staff was friendly and professional.