Home Services at The Home Depot

My wife and I were in Home Depot last month looking at carport for a very large family Room and master bed room. HD advertised installation included. Said they would move furniture, remove old flooring and haul it away and install new carpet. Told them we had a floating laminate floor in family room would they take that up.? Was told yes. So we ordered over $5000 worth of carpet. A couple of weeks later, I get a call saying the installers would be at our home between 10AM and 1PM. About 2PM an old ford van with a couple of rolls of carpet on the roof pulls in my driveway. Two Mexicans or Guatemalans get out who cannot speak English very well and go in the house, one of them does a double take and says no can do. We only move 6 piece of furniture. So I look at my contract and it says remove floating hard floor, but then I notice I was charged over $1000 for this. Damn, probably take maybe 2 ours for 2 guys to take up that floor. $500 bucks an hour labor? Then one of them starts taking pictures. Doesn't ask me for permission or anything. Then they leave. Did I mention I took off work for this! I even boarded the dog at a kennel so he would not be in the way. Made the 1st payment on this carpet. My house is a mess, still don't know what Home Depot is gonna do about this. If you need carpet, maybe check with Lows or Sears. Claude Allen Green Cove Springs Fl

WARNING when ordering for cabinets or counter top. This store does not have "kitchen designers." If you go into the store, make sure you sit down and explain to what you are looking for. Ask for sample sizes and confirm color. 99.9% of kitchen counter tops that you see in people's home are 3 cm wide, NOT 2 cm wide. You can generally find 2 cm wide tops in a bathroom. I was never given an option. I initially had an appointment scheduled with an actual "kitchen designer," at their Lane Ave. location but happened to find a break and was in the Oakleaf area and decided to run in and get my order started. My order took less than 10 minutes while I stood at a counter like I was in the fast lane at a grocery store. I had just bought my first home and living without a kitchen b/c I had begun renovations. When the tops came, I had questioned the contractor why they were so thin and he said that it was on the on order. Me - desperate to get the kitchen complete thought that maybe that's what the "sale" item was the day I went in. Come to find out, coming from other home designers and the Home Service Specialist in ATL, kitchen counter tops are automatically ordered in 3cm. However, I ended up with 2cm. The response I got from the Oakleaf store was that, they will compare the order that my friend (who referred me to Home Depot) received and mine to see where the difference is or from the store manager trying to justify that it's ok to have a thinner kitchen counter top. Their reaction were excuses to save their behinds than to investigate and perhaps pull the video up to see how quickly my order was made and perhaps there was an operator error and work something out with me. I am not asking for anything for free, I would be happy to work out a credit or pay the difference for what I had anticipated. But I am treated like I'm asking them for a freebee. According to the home service specialist, my misfortune will be used as a lesson for them to use for better training and quality service and I get stuck with bathroom counter tops in my kitchen. Yes, I signed a contract at the store but signed one thinking that I was going to get the size of countertop that you see on display in the stores. There's so much more this story but it won't matter, they're all about numbers than to the quality of service and resolving any issues. I would rename my 1 star as "Regretted it," not "Hated it." I regret not waiting for the kitchen designer that my friends had referred me to.

Store #6890