CUTTING EDGE RESTORATION, INC of RIVERSIDE

I have had the privilege to work with Cutting Edge and have seen first hand that they are a company that cares about getting people back to their comfortable space after an unfortunate incident. I.E. a flood, fire or some other unexpected incident. They do good, quality and honest work. Thank you Cutting Edge keep restoring those homes! Highly recommend they don’t disappoint.

So I had a third water damage at my house. It was a pretty large flood due to my washing machine. Everyone I dealt with through cutting edge was very professional once again. They dealt with the insurance company to ensure I was not taken advantage of. I’ve never been through this type of flood before so I was worried if it was covered or not. This company walked me through the process step-by-step. I am retired so I do not have funds like I used to. Justin at Cutting Edge really does care because he helped me with my deductible. I didn’t have to pay for anything and they took such good care of me. I thought it was only right that I write this review they definitely earned it. My neighbor just had a flood also so I referred them to her. I’m sure they will take good care of her like they did me. Thank you Cutting Edge hopefully I will not need you in the future like you said 3rd times a charm, But if I do I know who to call.

Cutting Edge Restoration delivered on their promise. They have a great team of workers. We had a few small delays due to some material deliveries and back order but overall we are happy with the work and all of Cutting Edge Restoration, Inc personel.

Well, I had some mitigation & restoration needed to be done last year due to a flood. I found cutting edge through a chance meeting with the owner at a gas station. So I called him and he sent out a young man to take a look. So during the visit the young man took info and returned with 2 contracts. Cutting edge wanted me to sign both contracts to move forward. I read both and said no way. I will sign the mitigation but no way on the restoration contract. That puzzled the young man but honestly those contracts are a blank check through your insurance company and make you liable for anything cost wise they don’t cover. Not good people. So to start they originally brought machines to dry out my kitchen from water damage for approximately 9 days. My insurance adjuster said that was at least 5 days too long. I was charged large amounts every day these were sitting in my house especially since the last 3 days they were off. So I had these in my house for 11 days. They ran for approximately 9 days and insurance said they should of been removed after 4 days but yet I was charged for all 11days? So to make things way worse they worked up a re-do (restoration) costs for Tile or wood etc for the kitchen including dryway repair, replacement valve, base moulding etc which was insanely high. Let’s just say I had it done for less than 1/4 their price and much higher quality products I would only guess. Then to make it even worse. They’re company sent me the bill which was for all 11days and costs for coming to my house to check on the machines as well as every little thing you can imagine. The total remodel work which was custom Tile, moulding, repair work to drywall and cabinets only cost a little over what they charged to place 2 machines in my house for 11 days! Now they told me they would adjust and lower the cost and they will handle it through insurance. They already had all the information. Policy number, claim number. Even the info on how much insurance was covering. They told me no problem the money for mitigation is separate for replacement/remodel. We got it. Don’t worry about it. So 8 months after my kitchen is remodeled and house is back to normal these guys send me a “delinquent “ bill for mitigation??? First off it’s the original amount not the adjusted amount. Second, I called and no one knows nothing about anything except I am way way late on paying them??? Smells of fraud. Anyone else having or had the same issues??? Please respond to this message I have been informed this is not uncommon practice and it can be resolved.

Cutting Edge is a great company! Definitely our go to company if we meet clients that have had a leak damage their home. Julio and his entire team are honest, clear and provide top-quality work.