Home Services at The Home Depot

I spent more than $12000.00 at this store this year. I can't begin to describe the lack of customer service after the contract was signed for a new kitchen design. Their phone line is on busy signal for hours at a time. The main phone line gets no response. They do not return phone calls. The only way to get a response to a request is to threaten to call the corporate office. When I complained about a $1800.00 unexpected cost which was not included in the original estimate; I was told by the manager that I would receive a $200.00 refund for this. When I ask for the $200.00 refund they acted as if I was hallucinating. I did not receive the $200.00 refund. Almost six months later I am still waiting for corrections to the job. I would not do this again.