Home Services at The Home Depot

1 reviews
  • Country: USA
  • State: California
  • City: Fontana
  • Address: 16005 Sierra Lakes Pkwy, Fontana, CA 92336, USA
  • Store
Phone number
Working hours
  • Monday: 6:00 AM – 10:00 PM
  • Tuesday: 6:00 AM – 10:00 PM
  • Wednesday: 6:00 AM – 10:00 PM
  • Thursday: 6:00 AM – 10:00 PM
  • Friday: 6:00 AM – 10:00 PM
  • Saturday: 6:00 AM – 10:00 PM
  • Sunday: 7:00 AM – 8:00 PM
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1 Review(s)
Michaelyn Thomas
01.02.2016

I would give this location negative stars if that option were available. I am completely shocked by how I was mistreated by Home Depot employees. I scheduled an interior door measure and paid $50 fee for the person to come out and measure. A few days later, I was quoted $1,965.00 (that included a 10% discount) on Wednesday (1/27) for the job. Because I live 65 miles from the store, I told the employee that I would be in Saturday morning (1/30) to order the doors, schedule an installation, and pay remaining balance. I arrived at Home Depot Saturday morning (1/30) as mentioned to order and pay the balance. I was told the price was approximately $2,800 and they would give me 10% off that. I was said, "no thank you" because that would be about $600 more than what I was told previously. I then asked for a refund of my $50 for the measure, and they refused and actually treated me poorly. That's when I got upset! I couldn't believe that it was that big of a deal especially because it was THEIR mistake. I called the customer care line and I was told I would not be refunded for the $50 measure, and she spoke to me like a child. I am shocked that Home Depot will NOT refund me $50 becuase of THEIR MISTAKE on the price. The customer care rep said she would give me a $50 gift card which I declined because I will never return to a Home Depot store. I refuse to spend money at an organization that treats people this way.

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