Home Services at The Home Depot

I rented a pool pump from this location. The hoses had enormous leaks thus making it extremely difficult to drain my pool. After it took far longer to drain my pool than I was quoted, I called and asked for recommendations. The employee told me to bring the equipment in and my time would be restarted and that I would only be charged for 1 day of rental. I brought the equipment in first thing in the morning and their was a different employee working. It was implied that I was lying and she charged me the full amount. I was told that she would communicate with who I spoke to the previous night and if he confirmed my story, I would receive a refund. Needless to say, I will not be coming back - horrible customer service.

I purchased 2 security doors to the tune of $1,200.00 including installation. I normally do my own work but had no time on my hands for this project. This was my big mistake! The installation was done by Home Depot (I know they use outside sources) and the work was bad, real bad! I know because I've installed these doors myself on other homes I've own. My wife went back to Home Depot and let them know we were not satisfied and wanted the company to come back and correct the problems. She was assured this would take place. We waited 2 weeks and were not contacted by anyone. My next time in Home Depot I mentioned this and was told my wife didn't talk to the right person. I asked for the right person and was told that person was not in the store and had the day off. I came back again this time after work and spoke with a lady in that department and was told she was the right person and recorded something in the computer and assured me we would be contacted, that has been more than 3 months ago! I am going back today and find out what is going on before I contact the news media. I see why LOWE'S is growing their business! I would not recommend this store or Home Depot to anyone! They have lost my loyalty and my business! I just don't have the time to be jerked around like this.